Responsibilities

• Health Literacy & Clinical Navigation:
• Plain Language Communication: Draft and review all Student Wellness communications (e.g., vaccine requirement communications, insurance compliance information, annual Student Wellness brochures, etc.) to ensure they meet standards and are accessible to a diverse campus population.
• Care Wayfinding: Improve care wayfinding to enhance navigation pathways and increase students’ understanding of Student Wellness services and processes as well as seeking after-hours care.
• Insurance & Compliance Literacy: Simplify complex healthcare requirements (e.g., state mandates, immunization compliance, and student insurance) into user-friendly digital and print resources.
• Digital Strategy & Ecosystem Management:
• Digital Management: Lead the strategy for Student Wellness digital platforms (website, social media, email), ensuring consistency in messaging across platforms, timely updates, removal of outdated information, and layout and content that emphasize easy access and user-focused navigation.
• UX-Driven Analytics: Regularly review website and portal analytics to identify pain points in the student user journey; apply data-backed updates to enhance the efficiency of online information and booking processes.
• Campaign Integration: Lead marketing for campus-wide health surveys (e.g., NCHA, HMS) and public health campaigns, and medical and mental health education initiatives.
• Crisis Response: Coordinate the rapid dissemination of critical health and safety information regarding emerging health concerns across all channels.
• Institutional Alignment & Outreach:

Requirements

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
• 3–5 years in health communications, digital communication strategy, or patient education.
• Proven experience translating technical or medical information into plain language.
• Experience in a healthcare/clinical setting (using EMR/Portals like Epic or Point-and-Click) or in higher education administration.
• Experience with design thinking, UX principles, or inclusive design for diverse populations (e.g., LGBTQ+ and international students).

Preferred

• Master’s degree, Public Health, Communication, or other related field.
• Proficiency in Adobe Creative Suite, Canva, and professional social media management.
• Ability to interpret health survey data and web analytics to pivot communication strategies.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook .