Responsibilities

• Greeting and initializing the patient care process
• Verifying & updating all demographics and insurance information
• Collecting co-pays and outstanding balances while explaining amount due
• Entering & Communicating data into Electronic Records Management system
• Managing incoming phone calls and messages in a prompt, courteous and professional manner
• Scheduling and confirming appointments
• Assists with the inventory and maintenance of business office supplies
• Completes daily balancing reports
• Marketing practice & providers during events throughout the year
• Completing medical record requests in a timely manner

Requirements

• Exceptional communication and customer service skills
• Knowledge of insurance plans and medical terminology
• Has the ability to prioritize assignments in a busy environment
• Previous experience with Patient Centered Medical Home, Electronic Medical Records, Office Practicum experience is a plus
• Proficient user of Microsoft Office: Word, Excel, Outlook
• High school graduate, GED or equivalent. Prefer 2-year degree, will consider years of experience
• Ability to read, speak, write, and understand the English language fluently, bilingual a plus (English/Spanish)

Preferred

• Bilingual a plus (English/Spanish)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance