Responsibilities

• Will be able to perform all teller functions.
• Will supervise the teller staff to ensure excellent customer service with an emphasis on confidentiality.
• Will be proactive in initiating activities to strengthen customer relationships, build a positive community image, foster teamwork, and strengthen employee morale.
• Will maintain and monitor the total cash position of the branch and ensure it is in compliance with established policies.
• Will maintain a sufficient supply of necessary documents to conduct financial transactions and ensure that all equipment is in good working order.
• Will manage staff levels and schedules to ensure efficient teller support for the branch.
• Will ensure that all teller functions comply with bank policies, procedures, and guidelines.
• Will assess customer needs and refer customers to the appropriate product specialist. In addition, will provide coaching to the teller staff to do the same.
• Will ensure that all operational and administrative tasks are completed within the bank’s policies, procedures, and guidelines.
• Will monitor and observe customer transaction activities to minimize risks and exposure to loss.

Requirements

• High School Diploma or Equivalent
• Previous Teller Experience Required
• Computer proficiency
• Excellent verbal and written communication skills
• Ability to maintain strictest level of confidentiality
• Effective problem solving and decision-making skills
• Leadership skills
• Displays a positive attitude