Responsibilities

• Writing and maintaining help guides, blog posts and website content in our clear, friendly tone of voice.
• Keeping information accurate as our products, processes and integrations change.
• Working with customer support to spot recurring questions and turn them into useful guides or clearer website information.
• Explaining technical steps in everyday language, so customers can follow along without needing to be experts.
• Planning, building and sending email campaigns through Klaviyo.
• Helping customers discover new products, understand our service and make the most of their Inkthreadable account.
• Checking copy, links and product details before campaigns go out.
• Reviewing campaign results and using what you learn to improve future emails.
• Creating and publishing new product listings, with accurate descriptions, images and the details customers need to choose confidently.
• Keeping existing listings up to date, including product options and artwork requirements.

Requirements

• A clear, friendly way with words. You can write a helpful guide, an engaging email or a product description that answers the questions customers are likely to have.
• An eye for detail. You notice an outdated instruction, a broken link or a product detail that doesn’t quite add up, and take the time to put it right.
• Confidence working on websites. You’re comfortable using a CMS or website backend and working with basic HTML.
• Technical curiosity. You don’t need a coding background, but you should enjoy investigating problems and explaining what you’ve found clearly enough for a developer to act on it.
• An understanding of e-commerce. Experience with store integrations would be helpful, along with a willingness to learn how our platforms connect and how orders move between them.
• Email marketing experience. You’re familiar with building and sending campaigns. We use Klaviyo, so experience with it would be useful.
• Some knowledge of SEO. You understand the basics, or you’re ready to learn while working closely with our agency.
• Good organisation and follow-through. You can balance planned content and campaigns with product updates and unexpected support escalations, keeping track of priorities and seeing work through.

Preferred

• Basic social media skills would be welcome, particularly creating and scheduling regular posts for Instagram and Facebook.
• Experience with print-on-demand, product launches or writing help content would also give you a useful starting point.

Benefits

• Casual dress
• Free parking
• On-site parking