About CareScout
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  
     POSITION TITLE: Head of Commercial Growth 
     POSITION LOCATION
New York, NY- onsite
     YOUR ROLE
As Head of Commercial Growth, you have primary accountability for leading the commercial strategy and operations for a major growth function at CareScout—spanning institutional partnerships (B2B, B2B2C) and the build-out of a scalable Direct-to-Consumer (DTC) growth foundation. You will oversee CareScout’s partnerships organization (business development, partner onboarding/implementation, partner success, and relationship management) and lead the design and execution of our DTC go-to-market approach—how we bring products and services to market, drive adoption, improve retention, and scale engagement over time.  This is a hands-on, player-coach leadership role for a builder who thrives in high ambiguity and cross-functional complexity, partnering deeply across Product, Marketing, Operations and Partnerships to improve commercial execution and reduce friction across the partner and consumer journey

What you will be doing
•    Own and lead the integrated Commercial & GTM strategy (B2B, B2B2C, and DTC)
o    Set the multi-year commercial strategy and translate it into an executable annual operating plan with clear priorities, outcomes, and metrics. 
o    Cascade strategy through a strategic plan for the commercial function and drive execution through operating rhythms
•    Oversee and scale the Partnerships function including BD, onboarding, success and expansion. 
o    Lead CareScout’s partnerships team across business development, partner onboarding/implementation, partners enablement, partner success and ongoing relationship management across B2B and B2B2C channels
o    Establish scalable partner playbooks and standards- segmentation, commercial packaging, launch plans, enablement, performance reporting, renewals/expansion to drive value and retention
•    Build the DTC growth foundation and go-to-market engine
o    Lead the build-out of CareScout’s DTC strategy, including how we bring products and services to market, drive adoption, improve retention, and scale consumer engagement over time.
o    Create a repeatable DTC operating model: funnel definition, lifecycle engagement, roadmap experimentation, and measurement system to inform decisions and investments
•    Drive cross-functional commercial execution and remove friction in the end-to-end journey
o    Partner across Product, Marketing, Operations, and Partnerships to improve commercial execution, reduce friction across the consumer and partner journey, and support scalable growth. 
o    Identify the most complex, cross-functional execution problems and drive alignment on decisions, sequencing, ownership, and outcomes. 
•    Lead the commercial operating model, resourcing, and performance management
o    Establish the commercial performance system: KPIs, dashboards, forecasting, and reviews that drive accountability and timely course correction. 
o    Own resource planning for the function (team structure, capability needs, and investment cases) consistent with VP leadership expectations of strategic/operational accountability. 
•    Build and develop a high-performing team in a “build while scaling” environment
o    Act as a hands-on player-coach capable of building in an evolving environment with limited infrastructure, high ambiguity, and cross-functional complexity. 
o    Hire, develop, and retain top commercial talent; set clear expectations, coaching, and accountability mechanisms that raise execution maturity over time. 

What you bring
Required
•    15+ years in commercial leadership roles spanning GTM, partnerships, growth, revenue, and/or customer success, with increasing scope and complexity. 
•    Demonstrated ability to lead strategy and operations for a major function/sub-function, including developing and executing strategic plans and influencing outcomes across senior stakeholders. 
•    Strong cross-functional leadership: proven ability to align Product, Marketing, Operations, and partner-facing teams to deliver measurable growth outcomes. 
•    Builder mindset with comfort operating in ambiguity; able to establish structure, process, and operating cadence where infrastructure is limited. 
Preferred
•    Experience in healthcare, eldercare, insurance-adjacent, marketplace, or services businesses (or similarly complex, regulated environments).
•    Experience scaling B2B/B2B2C partnerships and building DTC growth motions within the same business. 

Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
•    Competitive Compensation & Total Rewards Incentives
•    Comprehensive Healthcare Coverage
•    Multiple 401(k) Savings Plan Options
•    Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
•    Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave 
•    Disability, Life, and Long Term Care Insurance 
•    Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support 
•    Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
•    Caregiver and Mental Health Support Services

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.