Responsibilities

• Oversee and act as the strategic development lead for Culina’s key strategic accounts, across both existing and selected new customers.
• Drive customer engagement activity to deepen relationships, strengthen trust, and identify growth opportunities.
• Conduct regular customer meetings and business reviews to maintain momentum and alignment.
• Act as the primary escalation point for significant issues relating to central accounts.
• Develop account strategies focused on long-term growth across the Group.
• Create comprehensive account plans with clear growth initiatives, priorities, and actions.
• Proactively identify customer needs through a deep understanding of their supply chain and operational challenges.
• Encourage upselling and cross-selling by operating as a trusted advisor to customers.
• Track key account performance metrics and provide clear visibility to senior leadership.
• Collaborate with the BD Excellence and Bid Management teams to align account priorities with the wider Group business development strategy.

Requirements

• Extensive experience in key account management, with a proven track record of identifying and securing supply chain opportunities from concept or tender through to successful implementation.
• Strong relationship-building skills with executive-level stakeholders within strategic customer organisations, supported by a clear understanding of supply chains.
• Proven strategic planning and account management capability, with strong commercial acumen, problem-solving ability, and experience producing comprehensive solution responses.
• A consistent record of meeting growth objectives and KPIs, together with sector expertise and evidence of thought leadership.
• Demonstrated leadership and team management skills, with the ability to work across the business and build internal alignment.
• Ability to lead multiple opportunities simultaneously in a fast-paced commercial environment.
• Experience using CRM systems to manage pipeline, account activity, and reporting.

Benefits

• Annual Leave - Competitive holiday entitlement of 25 days plus 8 bank holidays
• Life Assurance - x 4 your annual salary
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!