Summary

The Process Improvement Specialist supports the identification, development, testing, implementation, and monitoring of process improvements for the Global Trade Management team. This position partners with internal stakeholders to document current-state processes, analyze issues, recommend practical solutions, and assist with training and procedure updates that improve quality, compliance, and efficiency.

The Process Improvement Specialist provides day-to-day support to system users by investigating problems, coordinating resolutions with IT and business partners, and helping ensure standard work is followed. The role maintains project and process documentation, communicates status and impacts to appropriate stakeholders, and escalates risks or constraints to leadership as needed.

Job Functions

• Support process improvement initiatives from discovery through implementation by gathering requirements, documenting current- and future-state process flows, and maintaining accurate project documentation
• Assist with testing activities for system and process changes, including creating test scenarios, executing test cases, documenting results, and coordinating retesting as needed
• Monitor daily system/process performance within Global Trade Management; troubleshoot issues, analyze root cause, and coordinate resolution with IT and business partners
• Develop and update standard operating procedures (SOPs), job aids, and training materials to reflect process changes; deliver or support training for end users as requested
• Track and communicate change impacts, status updates, and open issues; escalate risks, blockers, or compliance concerns to the Sr Business Process Manager
• Collaborate with internal departments and external partners/vendors to support process alignment, data accuracy, and smooth transitions during system or workflow changes
• Maintain required documentation and correspondence in accordance with applicable trade compliance and record retention requirements
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions