EQUAL OPPORTUNITY EMPLOYMENT
People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.

NON-DISCRIMINATION HIRING POLICY People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.

About People’s Light

Founded in 1974, People’s Light is a nationally recognized and award-winning LORT D theatre company located in Malvern, Pa. (Chester County), just outside Philadelphia. It is known for producing classics, contemporary plays and musicals, including an annual signature holiday “panto,” and commissioning and producing new work: over one-third of its productions in its 50-year history have been world or regional premieres. These include MUD ROW by Dominique Morisseau; PERSONALITY: THE LLOYD PRICE MUSICAL by B. Jeffrey Madoff with Lloyd Price, and LIGHTS OUT: NAT “KING” COLE by Colman Domingo and Patricia McGregor.

In addition, People's Light offers a robust array of education and community programs, including the New Voices Ensemble, a multi-decade program serving young people from the City of Chester; and New Play Frontiers, a long-term initiative to develop and produce new plays that explore the American identity through stories of deep meaning to the diversity of populations rooted in Chester County.

People's Light has always called Chester County “home.” In 1979, the theatre moved to its current Malvern location, which includes two black box theatres with 330 and 140 seats respectively; offices; scenic shops; rehearsal halls; classrooms; a restored 18th-century farmhouse that includes housing for guest artists; the Fern & Fable restaurant; and The Farmhouse banquet and catering facility that can be rented for special events, and which is owned and operated as a for-profit entity.

People’s Light has an annual operating budget of $7.7M and annually employs 40 full-time staff, with an additional 60 part-time artists and staff members, many of whom live within 15 miles of campus. Each season it welcomes almost 200 guest artists from Philadelphia, New York, Washington, D.C., and beyond. With a resident company of artists and serving 80,000 patrons, guests, students, and community members each year, People’s Light is a community beacon and cultural hub that champions innovation, inclusion, and the transformative power of the arts.

Position Summary:

People's Light's Front of House and Hospitality Manager holds a key internal and patron-facing role at an exciting moment of evolution for the organization. Reporting to the Associate Director of Audience Services, and working closely with artistic and production staff, stage management, and outside vendors, this position is responsible for serving as the house "concierge”, delivering a first-class patron experience through direct patron engagement, proactive problem-solving, stage management coordination, and concessions oversight.

The Front of House and Hospitality Manager is an integral member of the marketing department, which includes Ticketing Services, Sales, Box Office, Audience Services, Marketing, and Design. This role works collaboratively with all People's Light internal clients, including Artistic, Development, Education, Finance, Farmhouse, and Surround Programming, with a focus on earned revenue. This position brings a hospitality mindset and actively cultivates an environment of support, collegiality, and professionalism.

Key Responsibilities:

House Management and Patron Engagement

• Serve as House Manager for approximately half of all performances in a production season, including greeting patrons, dressing the house, communicating with stage management, and monitoring the activities of ushers, will call, and other house staff
• Create and distribute the House Management report at the conclusion of each performance
• Work with the Associate Director of Audience Services to monitor House Manager and Stage Management reports, tracking needs and coordinating any required corrective actions
• Bring a hospitality-first mindset to every patron interaction, consistently seeking new opportunities to elevate the audience experiences

Staff and Volunteer Management

• Manage all part-time Front of House staff and volunteer hiring, training, onboarding, and scheduling
• Foster a collaborative, professional, and inclusive team culture across front of house operations

Concessions and Vendor Management

• Oversee concessions budgeting, inventory management, and ordering from Farmhouse operations and outside vendors for food and beverages, including occasional product pickup from nearby suppliers
• Manage accounts with outside food, beverage, and alcohol vendors and suppliers including PLCB and the Farmhouse
• Maintain current Staff RAMP Certifications, AED equipment documentation, and Food Safety Certificates

Financial Management

• Manage and reconcile cash, budgets, and banks across front of house operations
• Manage the Square POS system including inventory management and reporting

Community Programming and Events

• Work closely with the Associate Director of Audience Services and Community Programs Creative Director to manage Community and Surround Programming, including Flight Nights, Seed to Blossom, and production-based events such as AfterWORDS, Preview Events, Panels, and more
• Support the Sales Manager in planning and delivering marketing materials throughout the community
• Partner with the Marketing Assistant on off-site event planning and attend tabling events as needed·

Team Collaboration

• Attend weekly marketing team meetings and actively contribute to a collaborative, solutions-oriented work environment

Other Duties As Assigned

Required

• Minimum of 2 years of theatre organization patron services experience, or completion of an apprentice or internship program in a related field
• Demonstrated ability to work collaboratively within a small, fast-paced team
• A genuine hospitality mindset with a proactive orientation toward patron engagement and organizational growth
• Ability to thrive under pressure and adapt quickly in a dynamic, production-driven environment
• Genuine passion for theatre, live entertainment, and community engagement

Preferred

• Familiarity with Square or similar POS systems
• Experience managing or coordinating community programming or patron-facing events
• RAMP certification or familiarity with food safety and alcohol service regulations
• Exceptional patron-facing communication and interpersonal skills with the ability to engage diverse audiences
• Strong organizational skills with the ability to set priorities, manage competing deadlines, and delegate effectively
• Sound judgment and decisive problem-solving; ability to escalate issues appropriately and include the right stakeholders in decision-making
• Financial acumen including cash handling, budget management, and POS reporting
• A growth mindset centered on patron engagement, earned revenue, and continuous improvement
• Demonstrated commitment to equity, inclusion, and accessible, welcoming patron experiences
• Collaborative team player with a collegial and professional approach to internal and external relationships

Skills:

• Exceptional patron-facing communication and interpersonal skills with the ability to engage diverse audiences
• Strong organizational skills with the ability to set priorities, manage competing deadlines, and delegate effectively
• Sound judgment and decisive problem-solving; ability to escalate issues appropriately and include the right stakeholders in decision-making
• Financial acumen including cash handling, budget management, and POS reporting
• A growth mindset centered on patron engagement, earned revenue, and continuous improvement
• Demonstrated commitment to equity, inclusion, and accessible, welcoming patron experiences
• Collaborative team player with a collegial and professional approach to internal and external relationships

Pay: $40,000.00 per year

Work Location: In person