Responsibilities

• As an Account Director at Crispin, you own the relationship with clients and keep things running smoothly with your internal crew. Leading the team in the day-to-day hustle of managing the client’s business? Yep, that’s all you.
• Build trusted relationships with senior clients, including C-Suite (or equivalent) clients to guide the business and the overall client/agency working relationship
• Manage 360 brand campaigns from brief to delivery with a social-first mindset
• Support a socially-native, social-first approach to creative
• Develop strong relationships with partner agency leaders
• Know when to react to optimize results (pour on the gasoline) or mitigate issues
• Create client scopes of work and fee recommendations and manage the account financials
• Monitor scope, identify and manage scope creep and opportunities for expansion
• Oversee success tracking and monitoring
• Master the communication skills to deliver tough feedback to clients or argue a point of view that supports the strategy and creative POV
• Dive in and get things done

Requirements

• Available to start immediately
• 10+ years of agency experience, including ownership of end-to-end brand campaigns, social-first campaigns, and multi-channel campaigns
• Experience in professional client relationship management
• Proven ability to plan and strategize at a senior level
• Experience with highly-matrixed organizations
• Excellent written and oral communication skills
• A keen attention to detail and budgetary restraints
• Full awareness of creative processes, planning, ecomm management, and media