External Communications Manager

San Francisco, CA (Remote)

$114K/yr – $180K/yrMid Level5+ years expFull time

Posted 2 months ago

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Job Summary

Drive external communications strategy and media engagement for Iterable’s AI-powered customer engagement platform, working with leadership to tell a clear, differentiated story.

  • Own external programs from strategy to execution across press, analysts, customers, and partners.
  • Must-have: 5–7 years in corporate or external communications in tech or top-tier agency.
  • Standout: Proven media relationships with tier-1 outlets and leadership storytelling.

Job Description

Responsibilities

  • Develop and execute external communications strategies that elevate Iterable’s brand and clearly communicate our story to press, analysts, customers, and partners.
  • Create strategic messaging, talking points, and briefing materials for major company announcements and leadership communications across investor, media, enterprise, and industry audiences.
  • Lead day-to-day PR efforts, including story mining, pitch development, press release drafting, and proactive outreach that results in thoughtful, high-impact coverage.
  • Build and manage relationships with tier-1 business, technology, and industry media, as well as influential newsletters, podcasts, and creators.
  • Support analyst relations by helping craft positioning, briefing decks, inquiry responses, and evaluation materials that clearly articulate our roadmap, differentiation, and traction.
  • Partner with internal communications, social, brand, and campaigns teams to extend major announcements into integrated programs that feel coherent, timely, and on-brand.
  • Identify and pursue strategic speaking engagements, awards, podcasts, and byline opportunities that grow visibility for key company experts and leaders.
  • Use AI-powered tools for research, drafting, media monitoring, and insight generation—treating AI as a force multiplier for smarter, faster, more creative work.
  • Travel as needed for events, roadshows, and key external meetings, comfortably switching between behind-the-scenes operator and on-the-ground partner.
Iterable logo

Iterable

3.2 Glassdoor

Iterable is the top-rated AI-Powered Customer Communication Platform that enables brands like Redfin, Priceline, Calm, and Box to deliver joyful experiences with harmonized, individualized and dynamic cross-channel communications at scale.Recruitment Disclaimer:Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:* Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.* Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).* Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.You may see all job vacancies on our official Iterable channels:* Official Iterable website, Careers page: https://iterable.com/careers/ * Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur.

Founded in 2013
San Francisco, California, USA
852 employees (62 in marketing)
57% recommend to a friend
69% CEO approval

Traffic Signals

Monthly Visitors
1.5M
Monthly Google Ads Budget
$641.9K
Traffic Source Mix
Search
18.7%
Direct
71%
Referral
7.3%
Social
2.1%
Paid
0.7%

Headcount Trend

Current headcount: ~854

Marketing Team

Marketing Team Size
44 (5% of company)
Median Career Experience
12 years
Median Tenure
3.3 years

Funding

Total Funding
$342.2M
Last Raise
$200M
Series E, 5 years ago

Funding History

  • Jun 2021
    Series E • $200M
  • Dec 2019
    Series D • $60M
  • Mar 2019
    Series C • $50M

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