Experienced Front Desk Agent
Laguna Beach, CA
Posted 3 days ago
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Job Description
We are hiring Experienced Front Desk Professionals - join our team today!
Join our team
Capri Laguna on the Beach is committed to providing an exceptional workplace environment, allowing each of our employees to achieve their fullest potential. We’re focused on Making Memories for Every Guest. Are you ready to take your career to the next level? We are seeking a skilled individual in customer service and sales to fill a pivotal role at our Hotel. This position offers a unique opportunity for you to showcase your talents and grow in your career.
Responsibilities:
- Manage guest check-ins/check-outs and reservations
- Answer incoming telephones in a prompt manner
- Handle guest requests and issues with exceptional customer service
- Assist with rate management, inventory, and OTA systems
- Support hotel marketing and revenue strategies
- Ensure smooth front desk and administrative operations
- Assist the General Manager with any other duties that may arise
Key Qualifications & Requirements:
- Strong professional English communication skills (written and verbal)
- Bachelor’s degree
- A minimum of 2 years of hospitality front desk agent experience
Capri Laguna on the Beach
Capri Laguna on the Beach is a boutique hotel located on the edge of the water in Laguna Beach. Newly renovated, the Capri offers a place of tranquility, relaxation and fun for both couples, families and even singles wanting to get away from it all. Each room is just footsteps from the sand. The Capri has character, and offers a cozy and casual environment for those who want to escape the formal hustle & bustle of City life. The welcoming and gracious staff is always available to help those who want to come and experience its' charming atmosphere. Capri Laguna offers a continental breakfast in the morning - or if one wishes to stay in, each room is equipped with a small kitchenette, microwave, coffee pot, coffee, robe and slippers - to name a few. The front desk is open 24 hours and will always assist with a friendly smile. The Capri has a pool, and beach service is also available. Umbrellas, chairs and little tables are available gratis upon request to our guests, and snacks are available for purchase on the beach and in the lobby. Come join us for our Friday evening wine & cheese reception up on the top deck during sunset.
