Are you looking to make a career change? Are you passionate about working with nonprofits? Maybe you have taken some time off and now you want to pivot your skills into a more tech-savvy field but aren’t sure how. Nonprofit Megaphone is a remote, home-based company with a paid hands-on training program to amplify nonprofit voices! 

Nonprofit Megaphone empowers organizations to expand their reach and impact by assisting them in obtaining and effectively managing the Google Ad Grant. Through this grant, nonprofits are able to share their stories with a wider global audience. Our team was recently recognized by Inc. Magazine on the Inc. 500 List as one of the fastest-growing companies in America. 

At Nonprofit Megaphone, our team is 100% remote, so we are one of the few companies where working from home is the rule, not the exception. Because we are remote, we take team culture very seriously. We love chatting with each other over Slack, our internal instant messaging system, and we get together for an (optional) in-person retreat once a year. Nonprofit Megaphone also understands the need for portable and flexible careers and proudly supports military spouse employment through the Hiring Our Heroes #DiscoverTheTalent initiative.

Position Specifics: Full-Time, W2, hourly position, Continental United States, 9:00-5:00 M-F within EST, CST, MST, PST time zones.

Perks:

• Robust On The Job Training: With Nonprofit Megaphone’s hands-on training you will learn new career skills, in-demand tech knowledge, and gain the confidence needed to transition and thrive in your new career. There is no need for direct experience!
• Earn While You Learn: During your first 90 days you’ll be paid while you learn each new skill and technology.
• Remote First Culture: We thrive in our remote environment and want you to as well. We spend time getting to know one another and building relationships both virtually and in person.
• Growth: Nonprofit Megaphone recognizes great assets when we see them. Our employees have the ability to continue their learning and growth through annual and ongoing development.
• Workplace Cohesion: We are a no drama llama environment and strive to build and support an atmosphere that is centered around inclusivity, honesty, drive, and transparency. As part of our commitment to fostering growth and collaboration, we also offer mentor hours once a week, provided by each member of our leadership team.
• Choose Which Nonprofits You Work With: As our Sales Team brings in new nonprofits (you are not required to bring in leads), you get to rank which organizations you would like to work with. Although we can’t make any promises, we are committed to ensuring you work with nonprofits you’re passionate about. 

Compensation and Benefits:

• 11 Federally Paid Holidays and 3 weeks of PTO after 90 days of employment.
• Soft-close week between Christmas Eve and New Year’s Day, allowing you time to relax and recharge before the new year.
• After completing paid training, you’ll receive a minimum of $400/month in credit through ICHRA or $300/month through NPMPerks, which can be used for insurance or medical reimbursements.  If you opt into ICHRA, we have a benefit guide to establish a Health Savings Account for healthcare savings! 
• IronGate’s FICA Reduction Program available after 90 days.
• A $500 starting balance in your Tech & Wellness Stipend account upon successful completion of your 90-day review, followed by a recurring $20/month on your 1-year anniversary.
• 401k match after 1 year of service.
• Commission incentives above your hourly pay and more! Opportunities for commission include maintaining and renewing client relationships, selling additional services, and bringing in new leads.

Pay Structure:

• Starting Pay: $23.00 per hour 

Job Summary:

The Executive Client Success Manager is an individual contributor role focused on strengthening executive-level client relationships, retaining and growing existing client revenue, and turning client feedback into actionable improvements. You will conduct proactive Leadership Touchpoint calls, identify needs and retention risks, recognize patterns across conversations, and communicate insights to NPM leadership and the Client Success team. This role also manages a small Google Ads account workload and has no direct reports at this time.

Key Responsibilities & Duties:

• Conduct Leadership Touchpoint calls: Proactively hold meaningful conversations with executive-level client contacts and meet the established goal of 30+ Leadership Touchpoint calls.
• Support companywide client revenue: Contribute to NPM’s goal of maintaining or increasing Existing Client MRR, with a companywide target of $0 or greater net change, by identifying retention risks, client needs, and growth opportunities across the current client base.
• Retain managed client revenue: Maintain at least 98% of the MRR within your assigned client portfolio through proactive relationship management, issue resolution, renewals, upgrades, and add-ons.
• Build executive-level trust: Represent NPM with warmth, professionalism, care, confidence, and thoughtful communication.
• Gather meaningful feedback: Ask perceptive questions that help clients feel heard and reveal what they value, where they are confused, and what could improve their experience.
• Identify trends and opportunities: Recognize recurring themes across conversations and help leadership understand client sentiment, relationship health, retention risks, and opportunities for improvement.
• Act early on retention risks: Proactively identify and escalate concerns before they become larger issues, and help coordinate timely, practical solutions.
• Turn feedback into action: Document and share client feedback in a clear, organized, and useful way so leadership and Client Success can take quick action.
• Identify client needs and growth opportunities: Recommend relevant plan changes, upgrades, add-ons, or service improvements when they would benefit the nonprofit.
• Manage a small Ads portfolio: Manage 5 full-service Grants Specialist account weight and complete regular Google Ads account management tasks outside of client communication.
• Shape best practices: Help develop and improve how Leadership Touchpoint calls are conducted, documented, analyzed, and shared internally.
• Collaborate across teams: Work closely with leadership, Client Success, account managers, and other departments to strengthen client satisfaction and retention.
• Remain responsive and adaptable: Be available during normal business hours for internal and external requests, solve problems creatively, and move work forward independently.

Qualifications:

• Executive communication skills: Comfortable communicating with organizational leaders and executive-level contacts in a polished, warm, and professional manner.
• Client success experience: Experience in customer success, account management, relationship management, consulting, sales, or another client-facing role is preferred.
• Consultative listening: Skilled at asking thoughtful questions, listening closely, identifying underlying concerns, and helping clients feel understood.
• Retention and growth mindset: Able to balance relationship-building with clear goals related to client satisfaction, retention, renewals, and revenue growth.
• Pattern recognition and judgment: Able to synthesize feedback across multiple conversations, identify meaningful trends, and determine when concerns should be escalated.
• Exceptional communication: Strong English grammar, composition, presentation, and professional written and verbal communication skills.
• Organization and documentation: Able to manage a high volume of conversations, follow-ups, notes, tasks, and cross-functional communication accurately and on time.
• Tech-savvy and analytical: Comfortable with Google Workspace, video calls, reporting, websites, and learning Google Ads and other digital platforms.
• Self-motivated and adaptable: Able to work independently, use good judgment, shape new processes, and thrive in a changing remote environment.
• Receptive to feedback: Open to coaching, constructive criticism, and continuous improvement.
• Values-driven team member: Embodies and upholds NPM’s core values: Growth Champion, Results, Always Honorable, No Drama (Llama), and Team Player.

Tech Requirements:

• A quiet, distraction-free environment for Zoom calls and meetings, as you’ll be engaged in communications the majority of the time.
• A typing speed of 60+ words per minute.
• Clear phone reception, a computer with a functional webcam, and a headset or headphones for optimal Zoom call quality, along with reliable internet connectivity.

To apply for this role:

Please submit your application through this form: https://forms.gle/rLsibRM35cyEV2BfA

The form will ask you to provide:

• Resume: Upload your resume directly in the form.
• Loom Video: Provide the URL of your Loom video (https://www.loom.com/). The video (no longer than 5 minutes) should explain what you believe our company does based on your exploration of our website https://nonprofitmegaphone.com and share a bit about yourself.
• Required questions:
• Are you willing to undergo a background check, in accordance with local law/regulations?
• How did you hear about this job? (Indeed, VirtForce, FlexJobs, other)
• Do you consent to your interview being recorded for evaluation and training purposes?
• Other basic information such as your name, address, and contact details

Important: All sections of the form must be completed for your application to be considered.