Responsibilities

• Serves as the principal communications advisor to the CEO, Executive Team, and Board of Directors.
• Develops and executes a comprehensive communications strategy aligned with agency priorities, organizational culture, and long‑term business objectives.
• Leads and mentors a multidisciplinary team responsible for marketing, communications, public relations, business development, and customer engagement.
• Establishes performance metrics and accountability systems to evaluate communications effectiveness and brand impact.
• Oversee the agency’s brand strategy, ensuring consistent messaging and visual identity across all platforms and customer touchpoints.
• Directs marketing initiatives that promote ridership, enhance customer experience, and support revenue‑generating programs.
• Identifies and advances business development opportunities, partnerships, and strategic alliances that strengthen the agency’s market position.
• Guides market research, customer insights, and competitive analysis to inform strategic decision‑making.
• Serves as a senior spokesperson for the agency, representing the organization with media, community leaders, business partners, and elected officials.
• Develops proactive media strategies to elevate agency accomplishments, manage emerging issues, and mitigate reputational risk.

Requirements

• Bachelor's degree from an accredited college or university in Communications, Public Relations, Journalism, or related field.
• Ten (10) years of related experience leading internal and external communications teams and channels, including public relations, marketing, and customer-focused functions.
• Comprehensive knowledge of strategic communications, public relations, marketing, brand management, crisis communications, media relations, and reputation management.
• Understanding of public-sector operations, transportation systems, mobility trends, community engagement, and the political environments in which transit agencies operate.
• Working knowledge of business development, market analysis, and customer experience practices.
• Exceptional executive‑level communication skills, including persuasive writing, public speaking, and strategic messaging.
• Demonstrated ability to lead high-performing teams and complex, cross-functional initiatives.
• Strong analytical and strategic thinking skills, with the ability to anticipate emerging issues, translate insights into actionable plans, and develop proactive communication strategies.
• Strong relationship-building and influencing skills across diverse internal and external stakeholder groups.
• Working knowledge of digital communications platforms, social media practices, and contemporary marketing technologies.

Preferred

• Master’s degree in a related field is desirable.