Responsibilities

• Execute and support the successful implementation of casino promotions, giveaways, drawings, tournaments, and special events in accordance with company policies and procedures.
• Register and verify player participation by accurately collecting and entering attendance for cardholders into the casino management system for promotions, gift giveaways, drawings, and special events.
• Assist guests with promotional kiosks and self-service technology, providing guidance and resolving issues to ensure a seamless guest experience.
• Deliver exceptional customer service by greeting guests, answering questions, and providing accurate information regarding promotions, events, and casino offerings.
• Respond to guest concerns and resolve service issues professionally, escalating matters when appropriate to ensure guest satisfaction.
• Assist the Events & Promotions Manager, Supervisors, and Coordinators with hosting and emceeing promotional events, announcements, drawings, and prize presentations.
• Support the planning, setup, execution, and breakdown of on-site and off-site marketing promotions and special events.
• Maintain a thorough knowledge of current and upcoming promotions, events, and player rewards programs to effectively communicate with guests.
• Ensure promotional areas are organized, stocked, and prepared prior to the start of events while maintaining company presentation standards.
• Adhere to all company policies, internal controls, and applicable gaming regulations while conducting promotional activities.

Requirements

• 6+ months of customer service experience preferred.
• Strong customer service and people skills.
• Good communication skills and the ability to speak confidently with guests.
• Ability to learn new systems, promotions, and procedures.
• Ability to stay organized and handle multiple tasks.
• Ability to work well with guests, team members, and other departments.
• Basic computer skills.
• Ability to work an on-call, part-time schedule based on business needs.
• Availability to work evenings, weekends, holidays, and special events is required.
• Previous event, hospitality, customer service, or public speaking experience is preferred, but not required.

Preferred

• Previous event, hospitality, customer service, or public speaking experience is preferred, but not required.