Engagement Coordinator

Responsibilities

• Support the delivery of the Graduate Masters portfolio engagement plan.
• Coordinate and schedule engagement activities, including events, digital communications, blogs and associated planning meetings.
• Contribute ideas for event content, digital communications and candidate engagement activity.
• Support the delivery of in-person and hybrid events, including venue research and booking, catering liaison, event materials, pre-travel information and on-the-day coordination.
• Support virtual events by generating Zoom links, coordinating stakeholder information, managing event logistics, moderating Q&A where required and ensuring events run smoothly.
• Set up events in CRM systems and ensure registration and attendance data is accurate, up to date and available to the wider Recruitment & Admissions team.
• Collate engagement data across events, emails, blogs and other channels to support monthly pipeline meetings and performance reporting.
• Support the delivery of digital communications, including marketing list preparation, content composition, data segmentation, deployment and performance monitoring for regular emails.
• Act as a first point of contact for prospective students, current students, clients and stakeholders, ensuring enquiries are handled promptly and professionally.
• Complete administrative tasks in line with School policies and procedures to provide a consistent, world-class service.

Requirements

• Further education or equivalent experience; a vocational qualification may also be relevant.
• Excellent organisational and communication skills.
• Confident stakeholder management skills.
• Strong attention to detail and the ability to work accurately with data and systems.
• Experience using Microsoft Office and Zoom.
• Excellent customer service skills and experience working in a customer-facing environment.
• A proven track record of delivering against KPIs, targets or performance metrics.
• Good working knowledge of standard IT packages, systems and databases.
• Strong time management skills, with the ability to organise, prioritise and meet deadlines.
• A proactive approach to building relationships with colleagues and stakeholders.

Preferred

• Experience using ClickDimensions or another email platform, and Microsoft Dynamics or another CRM, would be advantageous.

Benefits

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Enrolment into the Group Pension Scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave
• We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work