Responsibilities

• Oversee the day-to-day operations of the business services team and ensure programmatic requirements and performance metrics are consistently met
• Supervise business services staff and coordinates job development activities with employers, ensuring alignment between job seekers and employers' hiring needs
• Perform all business service functions required to meet performance goals and assist team members with balancing workloads
• Provide training and coaching to support the execution of the marketing plan and exceed employer expectations
• Develop and oversee worksites and placements for work experience and on-the-job training contracts
• Evaluate employer needs and devise customized plans that align qualified job seekers with business demands through training and development
• Utilize job seeker resources provided through the Workforce office and program operations to meet employer needs
• Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals
• Ensure local operating procedures and processes are implemented to maintain a high level of customer service
• Facilitate employer access to all Workforce Development programs and supervise or perform specialized, technical, and consultative Workforce Development duties as needed

Requirements

• Bachelor's degree from an accredited college or university, or equivalent experience
• 2 years of supervisory experience and 2 years of business-to-business sales experience
• Knowledge of the WIOA program and other workforce program requirements
• Strong understanding of local labor market trends and industry demands
• Creative and innovative approach to developing community-focused solutions
• Computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Strong relationship-building skills with the ability to gather information and provide solutions that exceed expectations
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Ability to meet and/or exceed set goals and objectives

Preferred

• Master's or MBA degree
• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
• Bilingual or multilingual
• Strong multitasking abilities and a proactive approach to tasks
• Experience with training and coaching in a performance-based environment

Benefits

• Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package, including healthcare, dental, and personal/vacation time
• Career TEAM offers a competitive benefits package, including healthcare, dental, and personal/vacation time