Responsibilities

• To receive and process emergency and non-emergency calls for service for the Santa Fe Regional Emergency Communications Center (RECC).
• Accurately document incidents/reports from citizens for emergent and non-emergent calls.
• Processes emergent and non-emergent phone calls in the emergency dispatch center, answers incoming calls and ascertains nature of call, gathers all necessary information to be relayed by the radio operator to field responders.
• Inputs data to standard office and department forms – both manual and electronic.
• Maintains dispatch documents and records.
• Attend seminars, workshops, and training classes.
• Maintain cleanliness of RECC dispatch consoles and equipment.
• Works under the direct supervision of the RECC Training Coordinator in conjunction with the Emergency Communications Specialist Team Leader, Center Manager and close supervision of the Director of RECC.
• Incumbents must be willing to work any day of the week (including weekends) and any hours of the day or night.
• Maintains logs of telephone communications, location of personnel and equipment.

Requirements

• High school diploma or GED
• Must obtain and maintain a valid New Mexico DPS Basic Dispatch Certificate within twelve (12) months of hire. (Initial Training and continuing education is provided by the department through NMDPS)
• Must possess CPR certification or obtain within six (6) months of hire.
• All employees in this job classification shall be required to sign a “Confidentiality and Non-Disclosure” Agreement.
• Knowledge of modern office practices and procedures.
• Working knowledge or ability to learn Santa Fe County street locations and geography of the areas served.
• Ability to operate various word-processing, spreadsheet, presentation, and database software programs, as well as NCIC, ProQA, Vesta, Computer-Aided Dispatch (CAD), E-911 and Public Safety Dispatch systems.
• Ability to accurately type a minimum of 35 wpm.
• Ability to establish and maintain effective working relationships with coworkers, supervisors, the general public, etc., sufficient to exchange or convey information and to provide work directions.
• Demonstrated ability to communicate clearly and concisely, both orally and in writing; ability to effectively deal with the public. Good diplomacy and good decision-making skills.
• Ability to perform work accurately and to follow oral and written instructions and guidelines.
• Ability to perform tactfully and proficiently under stress and to maintain a clear and understandable telephone and radio voice.
• Selected candidate must possess and maintain a valid New Mexico Class D Driver’s License as incumbent shall be appointed to drive a County vehicle during the performance of his/her duties.
• Must be free of any convictions or any other crime involving moral turpitude. Prior criminal convictions may or may not disqualify applicants.
• Candidate must obtain and/or maintain all certifications required.
• Selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening.
• Selected candidate must submit to and pass a county paid criminal background screening.