Customer Service Representative (Email & Chat Support) - Remote
TEKsystems
Madison, WI (Remote)
In-houseContractEntry level
1 day ago
Email Support Representative
USA (Remote)
$42K/yr – $62K/yrFull time
Posted 1 day ago
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Job Description
Position Overview
CodeVertex Talent is seeking a Email Support Representative for a remote United States position. The role is focused on work that directly matches the title and requires dependable execution, accurate documentation, professional communication, and ownership of assigned responsibilities.
Primary Responsibilities
The strongest candidates will demonstrate practical ability in Customer Service, Email Support, Live Chat, CRM, Communication. The selected candidate must apply these skills directly to the responsibilities of the Email Support Representative position.
Employment Details
CodeVertex Talent is an equal opportunity employer. Qualified applicants are considered without regard to any status protected by applicable law.
Posting Group: #CVX-TALENT
CodeVertex Talent is seeking a Email Support Representative for a remote United States position. The role is focused on work that directly matches the title and requires dependable execution, accurate documentation, professional communication, and ownership of assigned responsibilities.
Primary Responsibilities
- Respond to customer questions with accuracy and professionalism.
- Document interactions and maintain complete case records.
- Research issues and coordinate appropriate resolution.
- Identify recurring themes and escalate material concerns.
- Meet service, quality, and response-time expectations.
- Customer support or service experience.
- Clear written and verbal communication.
- Patience, judgment, and problem-solving ability.
- Accurate documentation and data handling.
- Ability to work independently while following procedures.
The strongest candidates will demonstrate practical ability in Customer Service, Email Support, Live Chat, CRM, Communication. The selected candidate must apply these skills directly to the responsibilities of the Email Support Representative position.
Employment Details
- Work arrangement: Remote within the United States.
- Employment type: Full Time.
- Experience level: Associate.
- Base compensation: $42,000–$62,000 per year, depending on experience and demonstrated role alignment.
- Applicants must provide accurate information and complete any lawful, role-appropriate verification required for employment.
- The role requires reliable internet access, a suitable private workspace, and responsible handling of confidential information.
- Performance is evaluated through accuracy, quality, communication, timeliness, and successful completion of role-specific work.
CodeVertex Talent is an equal opportunity employer. Qualified applicants are considered without regard to any status protected by applicable law.
Posting Group: #CVX-TALENT
CodeVertex Talent
CodeVertex Innovations LLC is an Orlando-based technology firm dedicated to delivering cutting-edge IT solutions that drive measurable business outcomes. We specialize in software development, cloud infrastructure, cybersecurity, and digital transformation for businesses across multiple industries.Our team of experienced engineers and consultants works closely with clients to understand their unique challenges and build tailored solutions that scale with their growth. From startups to established enterprises, we bring the technical expertise and strategic thinking needed to stay competitive in today's digital landscape.At CodeVertex, we believe technology should be an enabler — not a barrier. Our solutions are built to be intuitive, reliable, and future-ready. We are committed to delivering excellence in every project we undertake.Currently expanding our team across multiple functions including software engineering, project management, business development, and client success.
