Responsibilities

• Build, schedule, and send campaign flows in Klaviyo.
• Carry out segmentation and A/B tests as planned.
• Self-check every build before it moves to the QA step.
• You will own the build accuracy, on-time delivery, and SMS compliance elements.
• You will monitor deliverability and flow health, assess issues and escalate before revenue is affected.
• The work of this role will directly strengthen customer engagement and drive revenue growth.
• Campaign & Flow Production (Email + SMS/RCS) - Builds campaign emails, content emails, flows and transactional emails within Klaviyo, along with SMS/RCS campaigns and flows executing against the strategy and send calendar set by the Senior Marketing Manager.
• - Responsible for ensuring all emails, SMS/RCS sends are set up, scheduled, and sent on time according to the calendar set by the Senior Marketing Manager.
• - Maintains the Klaviyo template and module library, naming conventions, and folder organization so builds are consistent, efficient, and easy to audit.
• - Builds dynamic and personalized content using Klaviyo features such as conditional blocks, product feeds, and profile and event properties.

Requirements

• 2–4 years of hands-on experience building and sending email and SMS campaigns and flows in a DTC or ecommerce environment.
• Proven Klaviyo troubleshooting expertise across flow triggers, event/profile data, filters, segmentation logic, and integrations, with the ability to independently investigate and flag technical issues, not just execute builds.
• Working knowledge of HTML and CSS for email, including troubleshooting rendering issues across email clients and devices.
• Experience executing SMS campaigns and flows, with an understanding of TCPA and carrier compliance requirements.
• Disciplined approach to QA, including proofing, link testing, and rendering checks, with strong attention to detail.
• Experience setting up A/B tests in an email or SMS platform and tracking campaign and flow performance metrics.
• Proven ability to manage a high-volume send calendar and meet deadlines consistently, supported by strong organization, project management, and time management skills.
• Clear communicator who works well with copywriters, designers, and strategists, and who is comfortable working from strategy briefs and calendars set by others while proactively flagging risks and issues.
• Remote work requirements: Up-to-date Mac or Windows computer with anti-virus protection
• Remote work requirements: Reliable high-speed internet connection

Preferred

• Klaviyo certification(s).
• Experience with Shopify and its Klaviyo integration, including troubleshooting data syncs and flow triggers.
• Familiarity with email deliverability best practices, such as authentication, list hygiene, and sender reputation.
• Experience with RCS messaging.
• Experience in the health, wellness, or supplement industry, including familiarity with compliant marketing claims.
• Preferred Experience

Benefits

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company
• 80 hours of paid vacation after one year of employment, with additional PTO that grows as you grow with us (tenure-based increases)
• 40 hours of personal days each year for rest, life, and everything in between
• Paid gym membership to support your health and well-being
• 7 paid holidays
• 50% discount on all Dr. Berg products
• Fully remote work with a strong emphasis on healthy work–life balance