Responsibilities

• Build, review and maintain targeted mailing lists in InterAction to support marketing campaigns, client communications and BD activity
• Deliver high-quality data management including the processing of Data Change Management tickets, ensuring accuracy and compliance with the firms' standards and data protection regulations across all regions
• Support the ongoing development of the firm's CRM system and related marketing technologies, including data preparation, testing, configuration support and gathering business requirements
• Support CRM-led marketing activity through template preparation and reporting
• Contribute to process improvements that enhance CRM efficiency, data quality and user experience
• Support user adoption by providing guidance and documentation, as necessary
• Support the delivery of digital marketing campaigns by scheduling email campaigns (distributions), coordinating mailing lists and processing Thought Leadership requests (CRM elements)

Requirements

• 3-5 years of experience working with a CRM system (InterAction preferred, Salesforce, Litera or Intapp beneficial)
• Familiarity with digital marketing platforms and e-marketing tools is desirable – Concep preferred
• Experience supporting CRM marketing activity, including building mailing lists, segmentation and campaign data preparation
• Strong data management skills, with excellent attention to detail and knowledge of data quality best practice
• Confident communicator, able to support non-technical users across multiple regions.
• Excellent organizational skills, with proven ability to take initiative and responsibility for completion of projects
• Previous experience in professional services, legal or similar environment

Preferred

• Concep preferred
• InterAction preferred, Salesforce, Litera or Intapp beneficial

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)