Summary: The eCommerce Content Specialist supports item setup, rich content publishing, content management, and post-listing monitoring. This role collaborates with the team managing customer eCommerce portals (e.g., Home Depot IDM), identifies and resolves issues, and drives process improvement opportunities.
Work Hours: Monday to Friday from 08:00 AM to 05:00 PM
Seniority Level
Employment Type: Full-time
Compensation: This hourly, non-exempt position pays from $30 to $32 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $70,000 and $75,000 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Deliver an exceptional showroom experience by engaging customers, providing design inspiration, and responding to inquiries via email, phone, or in person.
• Qualify walk-in customers to understand project scope and recommend MSI materials to fulfill their needs.
• Acquire new contractors and clients for MSI.
• Maintain client relationships through follow-ups and outstanding customer service.
• Proactively follow up with trade customers to explore opportunities, close sales, and address outstanding quotes.
• Develop comprehensive knowledge of MSI products featured in the showroom.
• Ensure showroom and displays are well-maintained, products are current, and marketing materials are available.
• Perform additional duties as assigned.
  

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Diploma or equivalent required
• Two (2) plus years of related industry experience preferred.
• Previous retail sales experience in the industry required.
• Ability to offer solutions that meet customer needs required.
• Strong customer service skills required.
• Quick learner with ability to understand MSI products required.
• Excellent oral and written communication skills in English required.
• Strong organizational skills required.
• Experience using PCs and navigating multi-window environments required.
• Knowledge of tile and stone is a plus.
• Ability to work independently or as part of a team required.
• Strong problem-solving skills required.
• Resilience in handling customer rejections required.
• Bilingual abilities are a plus.
  

This Role Has The Following Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
  

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
  

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.
Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young
  

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.