E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Rochester Hills, MI (On-site)

$20/hr – $35/hrMid LevelFull time

Posted 3 days ago

Job Summary

Lead and develop the store operations team to optimize safety, quality, and customer experience through coaching, process improvement, and cross-functional collaboration.

Onboard and train team members to standard operating procedures
Drive safety culture and regulatory compliance
Improve order accuracy and overall operational efficiency

Job Description

Responsibilities

Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols
Provide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement
Partner with Team Leader to identify high-potential Team Members and create development plans
Lead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges
Maintain a safe work environment through proactive hazard identification, resolution, and documentation
Ensure Team Members follow safety and food safety protocols through observation and direct coaching
Investigate incidents and near-misses, completing required reports and implementing preventive actions
Partner with store leadership to drive safety culture and compliance with regulatory requirements
Own order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as needed
Monitor customer order times and proactively resolve delays, escalated concerns, or experience issues

Benefits

Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.

Whole Foods Market

Whole Foods was founded in 1980 on the belief that where food comes from, and how it’s grown, matters. It meant creating quality standards, working with suppliers who achieve them, and sharing that information with our customers. And it radically changed the way people understood and shopped for food.The result has been the highest quality natural and organic products, an unmatched experience in more than 500+ stores, with a passionate team of over 90,000 team members, 5 percent of our total net profits given back to our communities each year, and millions of customers who put their trust in us every day.

Founded in 1980

Austin, Texas, USA

48K employees (2,118 in marketing)

www.wholefoodsmarket.com/careers