Donor Fulfillment Specialist
Amarillo, TX
Posted 5 weeks ago
Job Description
The Donor Fulfillment Specialist is a cross-functional position that supports both the gift processing and donor call center departments. This role ensures accurate and efficient processing of contributions while also delivering exceptional service to donors through timely communication and support. Utilizes basic math skills to add and balance daily cash, checks and credit card transactions. Makes outbound acknowledgement thank-you calls to enhance donor engagement. This position requires strong attention to detail, excellent communication skills, and a donor-centric attitude.
- Exhibits regular and punctual attendance.
- Assists in the processing of incoming gifts utilizing electronic envelope extraction equipment. Sorts all gifts based on predetermined criteria for ease of gift processing.
- Responsible for electronically scanning, verifying, and balancing daily contributions, and preparing them for deposit utilizing the gift processing imaging equipment and Check 21 software.
- Places outbound acknowledgement calls to donors as assigned and documents all calls in the donor database system.
- Receives, handles and/or directs incoming calls using established protocols and staying within established scope and boundaries. Documents such calls as appropriate in the donor database system.
- Assists in the maintenance of donor records in our donor database for the Donor Services and Call Center staff to include scanning of documents into donor records, entering pertinent donor contacts into donor records, providing donor research upon requests, and utilizing the donor database to prepare informative queries/reports as assigned.
- Effectively prioritizes and coordinates multiple job tasks for maximum productivity.
- Makes decisions on marking donor records to reflect changes requested of donor.
- Provides support to other branches as assigned.
Requirements
1. A high school diploma or GED equivalency is required.
2. A minimum of 2 years customer service, data entry, and general office experience is required. Call center experience strongly preferred.
3. A minimum of 35 wpm typing speed is required.
4. Must be proficient with 10-key by touch.
5. Basic competency in Microsoft Office for Windows applications (word processing, database, spreadsheet, e-mail, presentation graphics, etc.) is required.
6. Must be proficient in general office equipment.
7. Must possess exceptional time management and detail-orientation skills.
8. Must be at least 21 years of age.
9. Must possess a valid Texas driver’s license.
Benefits- 401(k) with company match
- Roth 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Life insurance
- Employee assistance program
- Paid time off
- Tuition reimbursement
- Wellness program
Cal Farley's is an Equal Opportunity Employer.
Cal Farley's Boys Ranch
The OrganizationFounded in 1939 north of Amarillo in the Texas Panhandle, Boys Ranch, Founded by Cal Farley's is one of America's largest privately-funded child and family service organizations, specializing in residential services provided at no cost to the families of children in its care. Boys Ranch's residential programs offer a campus environment at the organization’s flagship campus where children live in homes or cottages, and basic-care services offer 24-hour supervision in a small, community setting where the residents attend school and have a myriad of academic, experiential learning, athletic and other extracurricular opportunities. Houseparent couples, caseworkers, other adult mentors and professionals guide the children to develop their potential and help them become principled, contributing members of society upon graduation or completion of their individual therapeutic plans. Boys Ranch sits on about 12,000 acres in the rugged mesas northwest of Amarillo. Boys Ranch itself is a self-supporting community on a 1,000-acre footprint. Facilities on the property include barns, livestock and horse arenas; residence homes; a chapel; an independent school district with elementary, middle and high schools, a gymnasium, a natatorium and an auditorium; recreational installations such as a ropes course; a greenhouse; a fire department; and water treatment facility. While at first glance, the Boys Ranch campus might appear much like any other Texas Panhandle town, it is much more. Open to at-risk children ages 5 to 18, Boys Ranch is an entire community built intentionally to surround children from across the nation with nurturing support and structure, meeting the six essentials of Cal Farley’s Model of Leadership and Service®, those areas of need the organization believes every human being must satisfy to achieve his/her God-given potential: safety, belonging, achievement, power, purpose and adventure.
