Responsibilities

• Lead enterprise UX, research, web experience, and digital communications strategy across our company's external digital properties.
• Use audience research, journey mapping, usability testing, analytics, and stakeholder insights to identify opportunities and improve digital experiences.
• Set clear standards for site architecture, navigation, accessibility, inclusive design, content structure, and user journeys.
• Guide web content strategy and governance in partnership with digital, editorial, analytics, platform, and regional teams.
• Improve findability and reuse through enterprise taxonomy, metadata, tagging, and content classification standards.
• Turn audience needs, pain points, performance data, and research findings into practical experience improvements.
• Provide strategic oversight for major web initiatives, helping teams align on scope, priorities, experience standards, and outcomes.
• Build practical governance frameworks, workflows, compliance expectations, and operating practices that help teams move with clarity and consistency.
• Partner with IT and development teams to shape platform strategy, technology direction, and performance standards.
• Define success measures and use analytics, insights, and performance data to guide decisions and continuous improvement.

Requirements

• Bachelor's degree required, Advanced degree a plus.
• Minimum 10 years of experience in digital strategy, UX, web communications, or a related field, ideally in a global or highly regulated environment.
• A track record of setting enterprise web strategy and leading large-scale digital experience transformation.
• Experience leading and influencing cross-functional teams across UX, content, SEO/GEO, analytics, technology, and external partners.
• Strong knowledge of UX, accessibility, information architecture, SEO/GEO, AI-enabled search, answer engines, and content governance.
• Ability to establish practical governance models, operating frameworks, standards, and best practices across complex organizations.
• Strong stakeholder leadership, with the ability to align senior leaders and teams around shared strategy, priorities, and outcomes.
• Comfort using KPIs, analytics, and insights to guide decisions and measure impact.
• Familiarity with web platforms, CMS ecosystems, and collaboration with IT and development partners.
• Excellent communication, executive presence, and relationship-building skills.

Preferred

• Digital Experiences

Benefits

• We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.