Location: Relocation support may be available for qualified candidates currently based outside of Florida.

Why join Mad?

Joining Mad means you’ll be joining a team of creatives who treat every workday as an opportunity to learn and grow. We have a thriving in-person and vibrant virtual culture. We encourage collaboration, curiosity, and passion in order to make our clients stand out among their competitors.

Our culture is positive, flexible, inclusive, and engaging. We treat our space as a playground where we encourage you to test any creative ideas you’ve been wanting to try but never had the opportunity to. Working at Mad means being empowered to bring your unique perspective into every project, client production, the community, and the industry at large.

About the Role

We are looking for an experienced Director of Technology & Innovation to lead Mad's dev team and help shape how we approach technology, development, and innovation across the agency. This is a leadership role for someone who understands technology deeply enough to guide technical teams and make informed decisions, while also being able to connect technology to business needs, client objectives, creative ideas, timelines, budgets, and operational realities.

The Director of Technology & Innovation will lead our development and technical team, working closely with Tech Leads, Developers, Project Managers, UX, Creative, Operations, and agency leadership. The role will also help Mad identify and implement emerging technologies, including AI, where they can improve our work, our internal operations, or the solutions we create for clients.

What You'll Do

You will lead Mad's Development team, providing direction, mentorship, and accountability while partnering with Tech Leads and Project Managers to ensure technology projects are properly scoped, resourced, and successfully delivered. You will help establish technical standards and make pragmatic decisions that balance quality, scalability, security, timelines, budgets, and client needs.

As Mad's senior technology representative, you will work directly with clients and senior technology stakeholders, translating complex technical topics into clear recommendations and building confidence in Mad's capabilities throughout the project lifecycle. You will also partner with agency leadership on active client relationships and new business opportunities, contributing to discovery, technical strategy, solution development, scoping, estimates, pitches, and presentations.

You will help shape the future of Mad's technology capabilities by identifying opportunities to improve how we work and expand what we offer. This includes evaluating emerging technologies such as AI and automation, strengthening collaboration across Technology, Creative, UX, Project Management, and Operations, and identifying innovative solutions that create meaningful value for Mad and our clients.

Skills Needed

• 10+ years of experience in technology, software development, digital products, technical delivery, or related fields, with meaningful experience in a leadership role.
• Experience leading multidisciplinary technology teams and managing senior technical professionals.
• Strong understanding of modern software development practices, web technologies, APIs, cloud platforms, data, integrations, and digital product development.
• Enough technical depth to effectively challenge, guide, and support developers and technical leads without needing to personally own day-to-day coding.
• Strong understanding of the full project lifecycle, from discovery and technical scoping through development, QA, launch, and ongoing support.
• Proven experience managing multiple complex projects and priorities simultaneously.
• Strong client-facing experience, including working directly with senior technology and business stakeholders.
• Strong commercial and sales acumen, with the ability to understand client needs, shape solutions, communicate value, and contribute effectively to pitches and new business opportunities.
• Executive presence and excellent communication skills, with the ability to establish credibility with both highly technical and non-technical audiences.
• Strong people leadership skills, including coaching, accountability, performance management, and team development.
• Strong business judgment and the ability to balance technical excellence with timelines, budgets, resources, and client needs.
• Practical understanding of AI and emerging technologies and an interest in identifying where they can create meaningful business value.
• Comfortable working in a fast-paced environment where priorities can shift and teams must adapt quickly.

Nice to Have

• Experience working within an advertising agency, digital agency, creative technology studio, consultancy, or similarly fast-paced client-service environment.
• Experience working with enterprise clients and senior technology stakeholders.
• Experience with interactive installations, experiential technology, or other nontraditional digital experiences.
• Experience participating in pitches, client presentations, RFPs, and technical scoping for new business.