Director of Solutions Marketing

San Francisco, CA (Hybrid)

$285K/yr – $305K/yrDirector/Executive8+ years expFull time

Posted 5 days ago

Job Summary

Own enterprise messaging and market positioning, lead the field enablement, and align product marketing with ABM and demand gen to win strategic deals.

  • Define differentiated messaging for target industries
  • Build and run customer intelligence program for competitive deals
  • Align enablement and field teams with product, competitive knowledge and campaigns

Job Description

Responsibilities

  • Partnering with the product marketing team and product and marketing executives on the company messaging Including how we articulate our differentiators to various audiences
  • For industries that we prioritize, understanding what the buyer cares about and tailoring our messaging and content to win in that industry.
  • Positioning Fin for enterprise audiences and supporting enterprise & ABM campaigns and sales cycles
  • Building and managing our customer intelligence program so that our field is always confident and prepared to win every competitive deal
  • Working closely with Product Marketing and Enablement teams to ensure that the field is equipped with the company, product, and competitive knowledge they need to win at a high rate.
  • Supporting demand gen campaigns and sales plays with strategy, messaging, and content

Requirements

  • 8+ years in product marketing or solutions marketing at a B2B SaaS company
  • 4+ years as a manager leading product or solution marketers
  • Experience in B2B SaaS and, ideally AI-native or AI-centric companies
  • A track record of success across the organizations you've worked at
  • Proof of eligibility to work in the United States is required.
  • Excellent written communication skills and strong editorial judgment.
  • You’re product forward. You enjoy working with products, getting your hands dirty with the technology, and taking a product-first approach to marketing.
  • You are AI-forward in your work. You actively use AI to make yourself more productive and are very comfortable working within tools like Claude Cowork and Claude Code to move faster.
  • You’re AI forward in your interests. You're well past understanding the basics of the latest trends and technology shifts and enjoy getting into the next level of detail of where the market is going.

Benefits

  • Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
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Fin

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce.30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue.Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Founded in 2023
San Francisco, California, USA
836 employees (67 in marketing)

Salaries

Posted range

$285K/yr – $305K/yr

Taken straight from the job posting.

See all Fin salaries

Traffic Signals

Monthly Visitors
414.7K
Monthly Google Ads Budget
$262.9K
Traffic Source Mix
Search
36.8%
Direct
40%
Referral
18.6%
Social
3.3%
Paid
1.2%

Headcount Trend

Current headcount: ~836
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Director of Solutions Marketing

Fin · San Francisco, CA · Hybrid