Responsibilities

• Develop and own a comprehensive communications strategy aligned with company growth objectives, brand positioning, and healthcare market dynamics
• Define messaging frameworks that ensure consistency across internal and external channels
• Partner with marketing leadership to align communications with campaigns, brand strategy, and demand generation efforts
• Establish KPIs and measurement approaches to evaluate reach, engagement, and business impact
• Lead external communications programs targeting healthcare providers, health systems, and revenue cycle stakeholders
• Partner with content team to ensure consistent storytelling while maintaining ownership of external communications strategy and distribution
• Develop and amplify thought leadership initiatives, customer stories, and industry perspectives
• Own and execute earned media strategy, including media relations, press outreach, and reputation management
• Build and maintain relationships with healthcare, health IT, and business media outlets
• Develop press materials including releases, pitches, and media kits

Requirements

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or a related field required
• 8 to 12+ years of experience in public relations and communications within healthcare or healthcare technology
• Proven experience developing and executing integrated communications strategies in a B2B environment
• Strong media relations background with a track record of securing earned media coverage in healthcare or health IT
• Experience leading internal communications in a distributed or growing organization
• Demonstrated experience advising and supporting senior executives
• Experience managing crisis communications and reputational risk
• Experience with B2B social media strategy and executive amplification
• Travel: < 5%

Preferred

• Familiarity with healthcare provider operations, revenue cycle, or clinical documentation integrity environments strongly preferred
• Strategic thinking with the ability to translate business objectives into effective communications strategies
• Exceptional writing, editing, and storytelling capabilities
• Executive presence and ability to influence senior stakeholders
• Strong judgment in high-stakes or sensitive communication situations
• Ability to operate independently as a strategic individual contributor
• Highly effective collaboration across a fully remote, cross-functional organization
• Strong organizational and prioritization skills with the ability to manage multiple initiatives
• Data-driven mindset with focus on measuring and improving outcomes
• Adaptability and comfort operating in a fast-paced, evolving environment