Responsibilities

• Lead the strategy for patient experience and program communications across Pain Patient Support, ensuring a patient-centered and stakeholder-informed approach
• Translate complex operational, access, reimbursement, and support processes into simple, clear, and effective messaging that improves understanding and reduces friction across the patient journey
• Shape the long-term vision and annual strategic plan for patient support communications, access messaging, onboarding resources, and related engagement initiatives
• Partner cross-functionally with HCP Marketing, Consumer Marketing, Market Access Strategy, and Trade Strategy to ensure aligned, consistent, and streamlined access experience messaging across stakeholder touchpoints
• Lead the development of integrated communications, tools, and resources that support patient education, access, reimbursement, financial assistance, and fulfillment
• Serve as a key leader in the creation and execution of patient-centric resources and digital assets across channels, including print, web, email, text, video, and virtual engagement platforms
• Build and evolve the communications capability for the Patient Support function, identifying opportunities to innovate and enhance the patient experience based on emerging needs and external market dynamics
• Lead complex cross-functional workstreams and drive alignment among internal stakeholders with differing priorities, ensuring progress against business objectives while maintaining patient centricity
• Cultivate strong partnerships with Medical, Legal, Regulatory, Compliance, and the Communications Review Committee (CRC) to support timely, compliant review and execution of communications
• Provide strategic direction and oversight for agency partners and external vendors, ensuring high-quality deliverables, effective resource utilization, and adherence to timelines and budgets

Requirements

• Bachelor’s degree in Marketing, Communications, Advertising, Business, or a related field
• 10+ years of relevant experience, or the equivalent combination of education and experience, in patient support, patient engagement, consumer/patient marketing, market access communications, or other closely related commercial roles
• Significant experience in the biopharmaceutical or healthcare industry, with increasing scope of responsibility and demonstrated strategic leadership
• Proven success leading complex, cross-functional initiatives and influencing across matrixed organizations
• Experience developing and executing patient support or access-related communication strategies in a regulated commercial environment
• Demonstrated experience navigating Medical, Legal, Regulatory, and Compliance review processes
• Experience leading agency partners and external vendors to deliver high-quality, on-strategy work
• Exceptional strategic communication skills, with a demonstrated ability to distill complex operational and access-related processes into simple, effective messaging
• Strong leadership presence with the ability to influence and align cross-functional stakeholders at multiple levels of the organization
• Strong business acumen and understanding of the commercial ecosystem, including the intersection of patient support, access, marketing, and field execution

Preferred

• Advanced degree preferred
• Experience in pain, specialty therapeutics, or launch environments strongly preferred
• Working knowledge of commercial marketing and operational platforms, including Veeva Vault PromoMats, Salesforce CRM, Marketo, Tableau, Smartsheet, and related tools
• Experience supporting or partnering closely with Market Access, Trade, HCP Marketing, and Consumer Marketing functions
• Experience building communication strategies that support access education, onboarding, affordability, and stakeholder engagement across multiple customer groups