Click Here Digital

Director of Operations

Baton Rouge, LA (On-site)

Overview Click Here Digital is seeking a strategic, high-performing Vice President of Operations to lead, scale, and align our core service departments — overseeing both Account Services (Agency & Automotive divisions) and Fulfillment (Paid Media, SEO, Creative, Web, Data & Audience, etc.). This senior executive will report directly to the COO and serve as a key bridge between day-to-day client execution and long-term operational efficiency. You’ll work closely with department heads, senior leadership, and cross-functional teams to ensure optimal delivery, retention, profitability, and scalability. This role is critical to achieving our ambitious growth goals while maintaining the exceptional client results and high retention rates Click Here Digital is known for. Key Responsibilities Department Leadership & Performance Management Oversee daily operations and performance across all client services and fulfillment departments. Drive cross-functional collaboration between Account Services (Agency + Automotive) and Fulfillment teams. Lead department directors and senior managers, holding them accountable to KPIs, retention benchmarks, profitability, and fulfillment quality. Monitor team bandwidth, account load, and fulfillment-to-revenue alignment; lead quarterly capacity planning and headcount forecasting. Operational Strategy & Execution Translate strategic company goals into department-level OKRs and project plans. Identify inefficiencies in workflows, technology, communication, or delivery; lead operational improvements. Own the design and implementation of org structure changes to support growth, scalability, or service evolution. Maintain service-level consistency and enforce SOP adoption across fulfillment departments. Client Retention, Growth & Escalation Support Partner with AM leadership to strengthen retention, revenue growth, and client satisfaction. Provide executive-level involvement in at-risk accounts and high-stakes client escalations. Support successful onboarding, transitions, and renewals across all client types. Work with CCO and department leaders to ensure best-in-class delivery for OEM clients and key enterprise accounts. People Leadership & Team Development Mentor and grow department leaders through structured check-ins, leadership training, and performance feedback. Ensure department managers are developing their teams effectively, including career pathing, coaching, and performance management. Collaborate with the Chief of Staff and HR on staffing plans, performance issues, hiring strategies, and culture-building efforts. Process, Reporting, & Executive Communication Oversee and standardize operational reporting to measure KPIs, client outcomes, financials, and employee performance. Partner with COO, CCO, and Director of Finance to align service delivery with profitability targets. Lead weekly and monthly operational check-ins, reporting upward to the COO and across to other executives. Present operational updates and department scorecards during leadership meetings. Qualifications 10+ years of experience in agency operations, digital marketing leadership, or a similar client delivery environment. Proven track record leading teams across account services and fulfillment functions (e.g., Paid Search, SEO, Programmatic, Creative, etc.). Deep understanding of agency economics, resource planning, and client lifecycle management. Demonstrated ability to lead through change, scale teams, and resolve organizational complexity. Executive-level communication, leadership, and strategic problem-solving skills. Strong analytical mindset with the ability to derive insight from data and implement changes accordingly. Familiarity with OEM program structures and multi-channel media strategy is a plus. Seniority level Executive Employment type Full-time Job function Management and Manufacturing Industries Advertising Services