Responsibilities

• Provide oversight for Membership Services, Marketing, and the Welcome Center. Understand and ensure all tasks and duties associated with Welcome Center are performed at a high level.
• Design, develop and implement a talent pipeline in the Welcome Center through structured training & development programs.
• Lead membership recruitment, engagement, and retention strategies.
• Set high-level marketing strategy for membership-related initiatives, including audience priorities, messaging direction, campaign goals, and measures of success, in coordination with leadership and program departments.
• Develop, guide and implement strategic member engagement initiatives, including special events, open houses, promotional campaigns, and other outreach efforts that support membership growth and retention.
• Leverage membership data, technology, reporting, and audience insights to identify opportunities, inform targeted engagement, and continuously improve the member experience.
• Manage membership software & data and produce all related reports in a timely fashion.
• Ensure systems are in place to manage, track, & approve financial transactions including registrations and financial assistance, in accordance with AYCC Financial Policies.
• Provide guidance and oversight of AYCC Brand implementation, including internal & external marketing materials, promotional items, and resale merchandise.
• Oversee the Child Watch program, including staff supervision, coverage, space safety and organization, registrations, reporting, and usage data.

Requirements

• An associate or bachelor’s degree in business, administration, marketing or hospitality, or experience commensurate with such, is required.
• Current Adult, Child & Infant CPR/AED and first aid certification or be willing to become certified within 90 days of employment.
• Minimum of 5 years prior experience in marketing, membership, customer service or equivalent relatable experience.
• Minimum of 2 years direct supervisory experience.
• Knowledge of computers, databases, and software, including Microsoft Office Suite is expected.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 403b retirement plan
• Employer paid life insurance
• Supplemental life insurance
• Employer paid long term disability
• Short term disability
• Possibility of FREE childcare
• Free AYCC Membership