Responsibilities

• Lead, inspire and develop the in-house marketing team, creating a culture of excellence, accountability and innovation.
• Partner with the Commercial Director to develop marketing strategies that drive performance across Rooms, Food & Beverage, Events and Experiences.
• Lead annual planning, budgets, priorities and performance measurement.
• Lead the hotel's digital marketing strategy across paid, owned and earned channels.
• Develop integrated campaigns and performance marketing initiatives that drive awareness, demand and revenue across Rooms, Food & Beverage, Events and other key revenue streams.
• Oversee performance marketing initiatives, ensuring investment delivers measurable business outcomes.
• Direct paid media, social media, search, content amplification and audience acquisition strategies.
• Lead influencer and KOL programmes that strengthen brand awareness, desirability and engagement.
• Partner with the digital team and agencies to optimise campaign performance, audience targeting and return on investment.
• Establish clear KPIs and reporting frameworks to evaluate effectiveness and drive continuous improvement.
• Develop and maintain relationships with luxury brands and strategic partners to enhance market positioning.

Requirements

• Minimum 8 years of experience in luxury hospitality, luxury lifestyle, travel, fashion, retail or premium consumer brands.
• Leadership experience across brand, communications and digital marketing disciplines.
• Demonstrated success leading high-performing teams and managing complex agency ecosystems.
• Strong understanding of performance marketing, digital media, influencer strategy and customer acquisition.
• Proven ability to identify trends, develop partnerships and convert opportunities into measurable business outcomes.
• Exceptional communication, stakeholder management and influencing skills.
• Strategic thinker with strong commercial acumen and a passion for excellence.

Benefits

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox