Responsibilities

• Lead and align the Marketing, Call Center, Inside Sales, and Customer Experience teams to drive profitable revenue growth and deliver an exceptional customer journey.
• Oversee and develop the leaders responsible for Marketing, Call Center, Inside Sales, and Customer Experience, fostering accountability, collaboration, and a culture of continuous improvement.
• Design and implement systems, dashboards, and KPI scorecards that provide visibility across the customer journey and drive measurable improvements in conversion, efficiency, customer satisfaction, and profitability.
• Own departmental budgets, performance metrics, and strategic planning across customer acquisition and customer operations to ensure sustainable, profitable growth.
• Drive organizational change by recommending and implementing technology, process improvements, organizational structure, and performance initiatives that improve business outcomes.
• Partner with the Executive Leadership Team to develop and execute strategic growth initiatives while continuously improving the customer experience and operational performance
• Own the end-to-end revenue funnel from lead generation through booked appointments, completed jobs, and customer retention, ensuring visibility, accountability, and continuous optimization across every stage
• Performs other strategic leadership responsibilities necessary to support company growth and operational excellence.

Requirements

• 10+ years of progressive leadership experience, including responsibility for multiple business functions, customer operations, revenue growth, or organizational strategy
• Proven experience leading multiple departments or cross-functional teams within a growing organization
• Experience managing departmental budgets, strategic planning, and organizational performance
• Demonstrated success leading organizational change through technology implementation, process improvement, and operational transformation.
• Proven ability to influence executive-level decision making and lead cross-functional initiatives
• Demonstrated success improving business performance through systems, process improvement, and KPI-driven decision making
• Strong financial and analytical acumen with experience managing dashboards, metrics, and operational performance
• Proven ability to coach, develop, and hold leaders accountable while building high-performing teams
• Experience within a multi-location home service company, service organization, private equity-backed business, or similar fast-paced environment preferred
• Experience with P&L management and strategic planning preferred
• Exceptional communication, collaboration, and change management skills
• Must be able to remain in a stationary position (seated) for prolonged periods
• Frequent use of computer, keyboard, and telephone headset
• Everyone is required to submit a pre-employment background check prior to start date

Preferred

• Experience within a multi-location home service company, service organization, private equity-backed business, or similar fast-paced environment preferred
• P&L management and strategic planning preferred
• Master’s in Business or a related field preferred

Benefits

• Weekly Pay checks
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pet Insurance
• Short-Term and Long-Term Disability
• Employee Wellness
• Tuition Reimbursement
• Up to Two Weeks of Paid Time Off Yearly
• Regular company events and outings throughout the year
• President's Club – Annual all-expenses-paid trip for top performers + guest
• Paid Holidays
• 401(k) plan with a company match