Responsibilities

• Lead and inspire a talented team of designers and creative professionals, ensuring best-in-class creative execution across all U.S. marketing initiatives
• Drive compelling storytelling and innovative design solutions that simplify complex experiences and differentiate the brand in a competitive marketplace
• Establish and enforce governance for brand and design standards, ensuring consistency and quality across all touchpoints
• Leverage data-driven insights, including NPS and Human-Centered Design (HCD) principles, to inform creative strategies and enhance customer engagement
• Apply change-management strategies to influence the adoption of new processes and tools, demonstrating agility in a transformative environment
• Collaborate with internal stakeholders and external agencies to optimize resources and deliver scalable, tiered creative solutions
• Foster a high-performance culture that values creativity, collaboration, and accountability, engaging employees and leaders across the organization
• Champion organizational behaviors that drive innovation, teamwork, and forward-thinking solutions
• Attract, develop, and retain top creative talent, providing mentorship and growth opportunities to build a world-class team
• Provide strategic leadership across matrixed organizations, aligning creative priorities with broader business objectives and global resourcing strategies

Requirements

• 10+ years of experience leading creative and design initiatives in a complex, multi-channel environment
• Proven expertise in UI/UX design and end-to-end product design
• 10+ years of supervisory and/or project management experience
• Bachelor’s degree in a relevant field

Preferred

• Deep understanding of digital and traditional media, with a successful track record of overseeing production-ready user experiences
• Proficiency in leading design tools (e.g., Figma and related platforms)
• Strong communication skills with an emphasis on collaboration, transparency, and accountability
• Strategic thinking and vision-setting
• Creative and operational leadership
• Stakeholder engagement and influence
• Decision-making and problem-solving
• Collaboration across matrixed teams
• Attention to detail and commitment to quality

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources
• generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law)