Director of Corporate Communications, External Engagement at Western Union | Denver, CO | $165K/yr – $185K/yr

Western Union

Director of Corporate Communications, External Engagement

Denver, CO (Hybrid)

$165K/yr – $185K/yrDirector/Executive10+ years expFull time

Posted 4 months ago

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Job Summary

Drive enterprise external communications for a global financial brand, shaping executive narratives, media strategy, and crisis response at scale.

Must-have: 10+ years in communications, public relations, or external affairs
Standout: Proven track record leading enterprise-level external comms in global or regulated environments

Job Description

Responsibilities

Develop and execute a comprehensive enterprise external communications strategy aligned to corporate priorities and brand direction.
Shape and manage the narrative for Western Union’s transformation, products, and global business initiatives.
Oversee content strategy, editorial direction, and ongoing governance for Western Union’s external website.
Partner with digital, brand, and product teams to ensure content accuracy, relevance, and alignment with enterprise goals.
Manage and grow strategic social media platforms for key executives, including content development, thought leadership, audience engagement, and analytics tracking.
Ensure executive digital communications reinforce Western Union’s brand, culture, and strategic positioning.
Develop proactive and reactive media strategies, including pitches, press materials, and messaging frameworks.
Monitor global media narratives and industry trends to identify opportunities to advance Western Union’s reputation.
Lead crisis media management, including rapid response to emerging issues, development of crisis messaging, and coordination with stakeholders to protect Western Union’s reputation.
Serve as a point of contact for media inquiries and coordinate with global media partners and agencies.

Requirements

10+ years of experience in Communications, Public Relations, External Affairs, or related field.
Proven track record leading enterprise‑level external communications strategies within a global or highly regulated environment.
Expertise in media relations, digital communications, and executive social platforms.
Strong writing, storytelling, and message development capabilities.
Ability to influence senior leaders and collaborate across complex organizations.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
- Flexible Time off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly
- Recognition Program “Game Changers”
- Employee Discount Program
- Global Adoption Assistance

Western Union

3.7 Glassdoor

Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that. Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow. We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.

Founded in 1992

Denver, Colorado, USA

15K employees (545 in marketing)

www.westernunion.com

68% recommend to a friend

60% CEO approval