Responsibilities

• Build and scale a national community outreach program, including operating structure, processes, and measurement
• Recruit, lead, and develop a distributed team of community outreach coordinators
• Establish and grow partnerships with hospice organizations and local community stakeholders
• Establish disciplined tracking of outreach activity, relationships, and performance, including driving CRM adoption and usage
• Develop and deliver community education programs and events
• Define and track KPIs, linking outreach efforts to pipeline and case growth
• Partner with marketing, sales, and operations to align outreach with growth priorities

Requirements

• Bachelor's degree in business, healthcare, or related field
• Required: people leadership experience
• Experience hiring, managing, and scaling teams, ideally in a field environment
• Required: experience driving structured tracking and performance management in a field or relationship-based environment
• This may include CRM ownership or equivalent systems used to track activity, relationships, and outcomes
• Ability to implement or significantly improve CRM usage, including adoption, data quality, and reporting
• 5+ years of experience in community outreach, partnerships, field marketing, or related roles
• Experience in hospice, healthcare, deathcare, or other relationship-driven industries is a strong plus, not required
• Demonstrated ability to build community or partner relationships that drove measurable outcomes
• Demonstrated ability to build programs, processes, or teams in an evolving environment

Preferred

• Strong operator who brings structure, accountability, and follow-through
• Highly organized with strong execution discipline
• Commercial thinker who connects outreach to growth
• Strong relationship builder with field credibility
• Effective communicator across field and executive audiences

Benefits

• Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• Wellness Rewards
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability
• Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
• Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.