Director of Communications & Member Engagement
Indiana, PA (On-site)
$44K/yr – $48K/yrFull time
Posted 7 days ago
Job Description
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- Director of Communications & Member Engagement
- Member Retention & Engagement: You'll be the friendly, familiar voice members hear on renewals and past-due accounts, and the go-to person for members who need a little extra attention. Goal: keep member dues revenue retention at 90% or higher.
- Billing & Collections: Handle invoicing, payment processing, and accounts receivable follow-up so no member invoice ages past 90 days, looping in the President early on anything at risk.
- Social Media: Lead our social media strategy and content calendar across Facebook, Instagram, and whatever's next, grow our following and engagement year over year, and be our unofficial event photographer.
- Marketing & Communications: Own the e-newsletters and emails, member spotlights, and website content.
- CRM & Data Integrity: Keep our CRM (ChamberMaster or successor) as the single source of truth for members, invoices, events, and committees, and pull together monthly reporting for the President and Board.
- Office & Board Administration: Prepare and distribute board meeting minutes, keep the front desk and office running smoothly, coordinate conference room and AV scheduling, and support our quarterly Member Orientation meetings.
- Event Coordination: Help bring our signature events to life, ribbon cuttings, networking events, the Annual Awards Banquet, the Chairman's Memorial Golf Tournament, and the Accelerate Learning Series, working alongside the President and our committees.
- Cross-Team Collaboration: Partner with other team members so new members get a warm, seamless welcome.
- Other Duties: As assigned.
- Education: A bachelor's degree in marketing, communications, business, or a related field is preferred, but we're just as interested in equivalent hands-on experience.
- Experience: 1-3 years in office or operations management, marketing, communications, or nonprofit/association administration.
- Financial Know-How: Comfort with accounts receivable, invoicing, and basic bookkeeping.
- Marketing Chops: Experience with growing and managing social media, email marketing, or content programs. Comfortable reading and reporting on the numbers behind them.
- Technical Skills: Exceptional Microsoft Suite skills are required. Familiarity with Adobe, Canva, Claude AI or ChatGPT. Experience with a CRM or database platform would be a plus.
- Communication: Excellent written and verbal skills, you're comfortable representing the Chamber out in the community, and you handle past-due balances with warmth and tact.
- Leadership Potential: You can organize, plan, and run projects on your own. Self-starter who operates with a sense of urgency.
- Local Knowledge: Familiarity with Searcy and the local business community, you'll field frequent calls from members and residents needing information or connections.
- 2323 S. Main St. Searcy AR 72143
- (501) 268-2458
- (501) 268-9530
- Send Email
- Visit Website
- A Natural Fit.
Accounting
The Role
The Director of Communications & Member Engagement is the Chamber's Integrator: the person who makes sure operations, billing/accounting hygiene, and member experience are excellent every single day. This role owns member retention, marketing/communications, and the financial housekeeping of the organization.
What You'll Own
Position & Salary
Full time, exempt. $44,000-$48,000 depending on experience.
Benefits
15 PTO days after 90 days
Individual Coverage Health Reimbursement Account after 90 days.
Paid Holidays
Location & Hours:
2323 S. Main, Searcy, AR 72143
Full-time, based out of the Chamber office in Searcy, Arkansas. Standard office hours are 8:00 a.m.-5:00 p.m., Monday-Friday, with occasional early morning, evening event coverage or overnight travel for training.
Who We Are
The Searcy Regional Chamber of Commerce is a not-for-profit 501(c)(6) member-based organization serving the needs of 500+ businesses across our region. Our mission is simple: champion business, empower talent, and cultivate community. We work every day toward a vision where businesses succeed, talent flourishes, and collaboration fuels a thriving region.
That Mission Comes To Life Through Three Strategic Pillars
Champion Business – We advocate for a business-friendly climate, serve as a unified voice with local and state leaders, and connect our members to the resources and relationships they need to grow.
Empower Talent – We build the region's workforce pipeline and develop tomorrow's leaders, from K-12 career connections through programs like Leadership Searcy and our Accelerate Learning Series.
Cultivate Community – We're the trusted, visible resource for businesses and residents alike, using storytelling, events, and partnerships to keep Searcy moving forward.
Searcy Regional Chamber of Commerce
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2323 South Main Street, Searcy, AR 72143
501. 268.2458
scc@searcychamber.com
Arkansas Economic Developers & Chamber Executives
AEDCE is the state’s premier association representing professional and volunteer economic developers and chamber executives in Arkansas.AEDCE Mission Statement: To enhance the professional development of our membership and to advocate for community and economic development benefiting the citizens of Arkansas.AEDCE Objective: To increase the effectiveness of economic developers and chamber professionals in Arkansas by encouraging cooperation, exchange of information, and promotion of professional skills.Membership in AEDCE is available to anyone with an interest in the economic and community development of Arkansas. Our membership covers all parts and aspects of the economic development and chamber industry in Arkansas, from rural to urban areas and everything in between. This allows us to provide a broad array of resources and expertise in the chamber and economic development fields.
Salaries
Posted range
$44K/yr – $48K/yr
Taken straight from the job posting.
Director of Communications & Member Engagement
Arkansas Economic Developers & Chamber Executives · Indiana, PA · On-site
