Responsibilities

• Monitor and respond to customer reviews across approved review platforms using established brand and communication standards.
• Share each negative review with dealership management, provide a draft response for approval, incorporate requested changes, and publish only after approval is received.
• Track pending approvals, follow up with the appropriate manager, and maintain clear records of response status.
• Escalate sensitive or high-risk customer concerns promptly to dealership management and the Digital Marketing Manager.
• Prepare review analytics covering review volume, ratings, response status or timing, and recurring feedback themes.
• Use dealership CMS interfaces to post, update, and remove approved specials, offers, banners, seasonal campaigns, event pages, and announcements.
• Confirm that dealership-provided offer details, approvals, and required disclaimers are present before publication.
• Visually QA live content for formatting, dates, links, images, placement, and consistency with approved source materials.
• Add, update, and remove employee profiles, photos, biographies, contact information, and operating hours.
• Support website content preparation for dealership launches and acquisitions.

Requirements

• At least one year of relevant digital marketing, CMS, reputation-management, local-listing, content-administration, or comparable experience; equivalent demonstrated capability may substitute.
• Professional written communication and sound judgment when representing dealership brands.
• Strong organization, follow-through, and attention to detail across a high volume of recurring updates.
• Ability to learn straightforward CMS and listing interfaces and follow documented approval workflows.
• Ability to communicate clearly and respectfully with dealership managers, vendors, and internal partners.

Preferred

• Preferred experience with dealership or multi-location CMS platforms.
• Familiarity with Google Business Profile and other local-listing platforms.
• Preferred experience with online-review or reputation-management platforms.
• Preferred automotive or multi-location retail experience.

Benefits

• Opportunity to work in a cohesive and supportive team environment
• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
• 401(k) plus match
• Unlimited professional training opportunities
• Paid vacation days, sick days, and holidays
• Opportunity for advancement in a growing company
• Brand new, state-of-the-art facilities and equipment