Responsibilities

• Set the vision and strategy for New America’s website, digital publishing tools, audience-development channels, and data visualizations/interactive storytelling capabilities.
• Develop and oversee a digital product roadmap that aligns organizational goals, audience needs, and available resources, while ensuring digital products adhere to best practices for accessibility, user experience, privacy, performance, and search visibility.
• Lead product-development processes involving internal stakeholders and external vendors.
• Identify opportunities to expand New America’s interactive storytelling and data-visualization capabilities in ways that increase the reach and impact of its research and policy ideas.
• Evaluate New America’s digital systems on an ongoing basis and make informed budget, staffing, technology, and vendor recommendations to the VP of Content and Communications.
• Lead the next phase of New America’s website strategy, ensuring that the site continues to evolve as an effective digital publishing, storytelling, and audience-engagement platform.
• Develop and manage a website roadmap centered on audience growth, content discovery, usability, accessibility, and performance.
• Partner with editorial, research, policy, development, events, and communications colleagues to understand their evolving needs and translate them into scalable digital solutions.
• Manage relationships with web-development agencies and technical vendors, including project scope, budgets, timelines, deliverables, and performance.
• Champion user-centered product development, incorporating audience research, usability testing, analytics, and staff feedback loops to inform continuous improvement.

Requirements

• At least eight years of relevant professional experience, including at least three years managing staff.
• Demonstrated experience developing and implementing an organization-wide digital strategy.
• Significant experience leading digital product development, website management, web design, or a related function.
• Experience managing and mentoring multidisciplinary staff and building effective, collaborative teams.
• Demonstrated ability to develop product roadmaps, prioritize competing needs, and lead complex projects from planning through implementation and evaluation.
• Working knowledge of HTML and CSS.
• Familiarity with modern web-development technologies and frameworks, including JavaScript and React, and content management systems such as WordPress or Drupal.
• Experience with Google Analytics or comparable analytics platforms and the ability to translate performance data into strategic recommendations.
• Experience with project-management tools such as Asana, Trello, Jira, Monday.com, or similar platforms.
• Knowledge of current user experience, user interface, web accessibility, privacy, and digital publishing practices.

Benefits

• New America offers a highly competitive benefits package that includes health care, dental, and vision coverage; a generous retirement plan; paid time off; observes all federal holidays; and an office-wide closure between Christmas and New Year’s Day.