Digital Channel Specialist - Trust Communications

Boston, MA (On-site)

$62K/yr – $100K/yrMid Level3+ years expFull time

Posted 3 months ago

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Job Summary

Drive email strategy and donor-focused SMS initiatives for a large pediatric hospital, coordinating across vendor partners and internal teams.

  • Own the email strategy and oversee execution across campaigns with stakeholder communication.
  • Must-have: Experience with Blackbaud Luminate Online/TeamRaiser or similar CRM tools.
  • Standout: Collaboration with in-house creatives and vendors to align email/text with best practices.

Job Description

Responsibilities

  • Develop email strategy and oversee execution across campaigns helping to ensure that the organization is employing best practices, conducting tests, and effectively communicating with stakeholders in email
  • Oversee emails built by vendor partners to ensure they meet organizational standards and as needed, build emails
  • Collaborate with cross-organizational teams to manage audience lists for email and text
  • Create text messaging plans for event recruitment and engagement, and broadcast messaging to support fundraising
  • Work in close collaboration with the Director of Donor Channels to develop email plans that are strategic and center the donor journey and expand our use of SMS
  • Work with the in-house creative team and external vendors to ensure email and text creative align with best practices
  • Assess performance and help stakeholders understand results and key learnings

Requirements

  • A Bachelor’s degree and a min of 3 years’ experience in marketing activities with focus on email marketing, social media, cause marketing or website development industries is required
  • Demonstrated experience with Blackbaud products, especially Luminate Online and Team Raiser, or similar email and CRM tools (Blackbaud)
  • Familiarity with broadcast text messaging tools like Hustle
  • Ability to independently manage work, communicate clearly and effectively with stakeholders

Benefits

  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
Boston Children's Hospital logo

Boston Children's Hospital

3.9 Glassdoor

Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Boston Children's offers a complete range of health care services for children from birth through 21 years of age. (Our services can begin interventions at 15 weeks gestation and in some situations we also treat adults.)We have approximately 25,000 inpatient admissions each year and our 200+ specialized clinical programs schedule 557,000 visits annually. Last year, the hospital performed more than 26,500 surgical procedures and 214,000 radiological examinations.Our team of physicians and nurses has been recognized by a number of independent organizations for overall excellence, and we're proud to share some notable examples with you here.

Boston, Massachusetts, USA
18K employees
77% recommend to a friend
86% CEO approval

Traffic Signals

Monthly Visitors
1.2M
Monthly Google Ads Budget
$58.7K
Traffic Source Mix
Search
59%
Direct
34.3%
Referral
5%
Social
1.1%
Paid
0.5%

Headcount Trend

Current headcount: ~18K

Marketing Team

Median Career Experience
14 years
Median Tenure
4.9 years
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$2.7M
Last Raise
$402.6K
Grant, 1 months ago

Funding History

  • Feb 2026
    Grant
  • Oct 2025
    Grant
  • Dec 2024
    Grant • $402.6K

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