Digital Account Associate at Cold Spark Media | Pittsburgh, PA

Digital Account Associate

Pittsburgh, PA (Remote)

Salary Not AvailableEntry Level1+ years exp

Posted 3 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the day to day execution of digital services for multiple clients, from content calendars and copy across email, social, and websites to landing page setup and dashboard reporting.

Channel and content ownership: assist with email marketing, social, websites, and paid campaigns with a focus on timely delivery and quality copy.
Ops and onboarding: manage calendars, dashboards, client onboarding and ticket triage for quick, clear client communication.
Quality and workflow: support QA for emails and ensure landing pages and dashboards stay aligned with client goals and SOPs.

Job Description

Responsibilities

Assist account managers and associates in executing our digital services (email marketing, media buying, social media creation, and website upkeep) across all clients.
Maintain and update content calendars and performance reporting dashboards to ensure timely delivery of digital content.
Assist account leads in drafting compelling, timely and well-written copy that aligns with client goals and messaging for a variety of different digital channels including email, websites, social media, and online advertising.
Create and configure landing pages to support digital marketing campaigns.
Monitor and update digital fundraising and paid advertising performance dashboards to track and report on the performance of digital campaigns.
Digital fundraising and paid ad performance dashboard updates
Assist in onboarding new clients, ensuring a smooth transition and well-documented setup that is consistent with our standard operating procedures.
Provide creative organic social media copywriting and scheduling support to digital accounts team.
Track and respond to support tickets related to digital platforms to ensure the issue is addressed timely and effectively communicated with clients.
Mockup, approve and send emails using the existing quality assurance procedure in place for our email-sending platform.

Requirements

Bachelor’s degree or equivalent years of experience required
Minimum of 1 year of experience with: Email sending platforms such as Constant Contact or Mailchimp, familiarity with Iterable is a bonus
Google Suite, Microsoft Office products (most notably Word and Excel), and WordPress are preferred
CRM (Salesforce, Bloomerang, Kindful) and online fundraising platform (WinRed, Anedot) experience is a plus
Minimum of 1-3 years of experience with: Organic or paid social media or email content production for a company or organization.

Preferred

Familiarity with Iterable is a bonus
CRM (Salesforce, Bloomerang, Kindful) and online fundraising platform (WinRed, Anedot) experience is a plus
Google Suite, Microsoft Office products (most notably Word and Excel), and WordPress are preferred
Minimum of 1-3 years of experience with Organic or paid social media or email content production for a company or organization.