Dental Call Center Representative
Boca Raton, FL
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
- Full-Time Patient Service Support Coordinator (Call Center)
- Sage Dental Support Center is located in Boca Raton, FL
- 2-week training program provided
- Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
- Growth opportunity
- Competitive base pay
- Must be able to handle high volume inbound and/or outbound calls
- Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
- Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
- Utilize scripts and tools appropriately
- Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
- Diffuse difficult calls or seek assistance when necessary
- Offer marketing promotions and educate the appropriate calls on our in-house discount program
- Receive and promptly respond to real-time customer queries via webchat
- Ability to document issues and resolutions
- Provide exceptional customer service
- Meet daily, weekly, and monthly department goals set forth by management
- Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
- Adhere to all company policies and procedures, and abide by HIPAA regulations
- Ability to successfully relate to and communicate with team members and patients
- Strong team player willing to take direction, initiate business activities and work with management staff and peers
- Self-starter able to work with minimal supervision/direction and ability to multitask
- Professional demeanor and presentation
- Strong and effective written communication skills
- Creative thinker using sound judgment in workload coordination and technical matters
- Ability to organize work effectively and establish priorities
- Candidates who are fluent in Spanish is a plus
Sage Dental
For over 30 years, Sage Dental has been a leader in comprehensive dental care, offering a wide range of services, including preventative, general, cosmetic, restorative, and specialty dentistry.At Sage Dental, our mission goes beyond providing exceptional patient care — we’re dedicated to building a team-driven culture that values growth, innovation, and compassion. Our modern, family-friendly approach focuses on creating healthier communities while supporting our employees with the tools and technology they need to thrive. From pediatric dentistry and orthodontics to teeth cleanings and oral surgery, we’re leading the way with the latest clinical advancements to ensure the best outcomes for our patients and their families.With over 140 practices across the southeastern United States, Sage Dental is committed to delivering all dentistry in one place, fostering convenience, quality, and collaboration. If you’re passionate about providing top-tier dental care and want to be part of a team that makes a difference, Sage Dental may be the perfect place for you to grow your career.Explore our opportunities and learn more about our mission at www.mysagedental.com/careers.
