We are seeking a Super Star to lead our newly renovated Day and Med Spa!

***Please only apply if you have management experience! Prefferred management in the day or med spa and aesthetics space, but management experience required.***

We seek a leader for our gorgeous 12,500 sq ft Day and Med Spa facility. You will be recruiting, hiring, and developing your team. We are seeking someone with management experience, but Spa management is not necessary, though preferred. If you know how to build and run a Med Spa team producing annual revenue of $3,000,000, we are looking for you.

Position Summary

The Spa Manager is responsible for overseeing daily spa operations, leading the spa team, maintaining service standards, and supporting the overall guest experience. This position helps drive spa performance through strong leadership, organization, team development, financial awareness, and attention to detail.

Duties & Responsibilities

• Oversee daily spa operations and ensure policies, procedures, and service standards are followed.
• Lead, coach, train, schedule, and support spa team members.
• Recruit, interview, hire, and help retain qualified spa staff.
• Ensure guests receive a professional, welcoming, and memorable spa experience.
• Resolve guest concerns and team member issues in a timely and professional manner.
• Monitor cleanliness, organization, sanitation, and overall presentation of the spa.
• Manage retail and professional product inventory, including ordering, receiving, and tracking usage.
• Review spa performance reports, budgets, expenses, payroll, service revenue, and retail sales.
• Identify opportunities to improve sales, profitability, efficiency, and guest satisfaction.
• Conduct team meetings, training sessions, and performance evaluations.
• Support marketing efforts, promotions, events, community partnerships, and spa brand awareness.
• Maintain employee documentation, schedules, operational records, and required reports.
• Communicate goals, expectations, and updates clearly to the team.

Qualifications

• Previous management or supervisory experience in a spa, salon, hospitality, retail, or service-based environment.
• Experience leading, coaching, and developing a team.
• Strong guest service, communication, and problem-solving skills.
• Basic computer skills and ability to learn spa software, scheduling systems, and inventory tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexible schedule with the ability to work full-time hours based on business needs.
• Professional appearance and strong commitment to service standards.
• Associate degree in Management, Hospitality, Marketing, Business, or related field preferred.
• Bachelor’s degree preferred.

Skills & Competencies

• Leadership and team development
• Guest service and conflict resolution
• Organization and attention to detail
• Sales and financial awareness
• Inventory and operational management
• Communication and follow-through
• Professionalism and accountability
• Passion for spa, wellness, and hospitality services

This job description is intended to outline the general duties and qualifications of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions. Duties may change based on business needs.