JV Express Pvt Ltd, a core entity within the Variovox Ecosystem and Solvaira Group, is a global leader in high-stakes digital talent deployment. We have redefined international project management by integrating advanced infrastructure with elite technical talent.

With a footprint spanning Malaysia, Singapore, Brazil, and Europe, our mission is to deliver hyper-scalable digital solutions. We operate under a strict "Zero Fluff, High Accuracy" philosophy. For our 2026 strategic expansion, we are seeking disciplined professionals who thrive in high-volume, results-driven environments to join our U.S. remote operations team.

As a Customer Support Specialist & SEO, you will sit at the intersection of client success and organic growth. This isn't just a support role—it’s a hybrid position designed for a technical-minded communicator who understands that every client interaction is an opportunity for data optimization.

Your primary objective is to maintain our gold standard of customer satisfaction while simultaneously auditing and optimizing our digital presence across the North American market. You will report directly to the Global Operations Lead and work in a fast-paced, fully remote setting.

• Strategic Support: Manage high-priority client inquiries via multiple channels, ensuring rapid resolution and "Zero Fluff" communication.
• SEO Execution: Perform keyword research, on-page optimization, and competitor analysis to boost our search rankings in the U.S. and DACH regions.
• Technical Troubleshooting: Act as the first line of defense for technical issues, bridging the gap between clients and our technical backend.
• Data Analysis: Monitor SEO performance metrics using Ahrefs, SEMrush, and Google Search Console to provide actionable growth insights.
• Content Synergy: Collaborate with the content team to ensure all client-facing materials are optimized for both user experience and search visibility.
• Feedback Loop: Translate client feedback into product/service improvements, ensuring our systems evolve at the speed of the market.

• Professional Background: 3+ years of experience in Customer Success or Technical Support, preferably within a SaaS or Digital Marketing agency.
• SEO Proficiency: Solid understanding of SEO principles (On-page, Technical, and Link Building). Experience with Google Analytics 4 is a must.
• Analytical Mindset: You don't just see data; you see patterns. Ability to interpret complex metrics and turn them into simple, high-accuracy reports.
• Communication Mastery: Exceptional command of English (written and verbal). Ability to handle high-stakes conversations with professional poise.
• Remote Discipline: Proven ability to manage a heavy workload independently without sacrificing quality or speed.
• Tools: Familiarity with LinkedIn automation tools, CRM systems, and SEO suites (SEMrush/Ahrefs).

• Global Exposure: Work at the heart of a cross-border ecosystem with projects across Europe, Asia, and the Americas.
• High-Growth Environment: We skip the corporate red tape. If you deliver results, you scale fast.
• Flexible Remote Model: True work-from-home flexibility, backed by a world-class digital infrastructure.
• Cutting-Edge Tech: Access to the latest AI and automation tools to stay ahead of the industry curve.