Customer Success Manager (E-Commerce)
USA (Remote)
Posted 2 weeks ago
Job Description
Are you experienced in managing client relationships and driving operational results? At TalentPop, we work with leading e-commerce brands to deliver customer experience and operational support. We’re looking for a Customer Success Manager who can manage client relationships, identify performance opportunities, and help accounts succeed.
Application Code: CSM26
Please include this code when prompted during your application.
Location: Remote (US & Canada) / Hybrid (Costa Mesa, CA)
Job Type: Full-Time
What You’ll Do
- Manage relationships with assigned e-commerce clients to drive satisfaction and retention.
- Review KPIs, performance metrics, and CSAT to identify opportunities and risks.
- Build and improve customer service workflows and SOPs.
- Lead client meetings, including onboarding, performance reviews, and strategic check-ins.
- Handle client escalations and coordinate with internal teams to resolve issues.
- Coach Customer Service Agents and support strong agent-client alignment.
- Use CRM, AI, and reporting tools to improve client operations.
Qualifications
- Experience in Customer Success, Account Management, Client Operations, or Customer Experience.
- Experience managing client relationships in a fast-paced environment.
- Strong understanding of customer service operations and service delivery.
- Experience analyzing KPIs, operational reports, or CSAT data.
- Experience building or improving workflows and SOPs.
- Strong communication, problem-solving, and stakeholder management skills.
- Experience with CRM and reporting tools.
Requirements
- 2–4 years of relevant experience in Customer Success, Account Management, Client Operations, or Customer Experience.
- US or Canada-based.
- Hybrid availability if located within 50 miles of Costa Mesa, CA.
- Hardware and required tech setup available upon hire.
Compensation & Benefits
- $65,000–$75,000 USD base salary, plus monthly expansion and quarterly performance bonuses.
- PPO health insurance, plus company-paid dental and vision.
- Unlimited PTO after 90 days.
- 401(k) matching.
- Company MacBook and $300 home office stipend.
- Summer Fridays.
- Wellness program and mental health resources.
- Team events and international offsites.
Apply today and include application code CSM26 with your candidate profile.
TalentPop
TalentPop is a leading Customer Service Management Agency that works with over 500 fast-growing E-Commerce brands to revolutionize their customer service and turn customer service into a revenue-generating channel. TalentPop provides end-to-end support to build, manage and optimize E-Commerce customer service teams.Your Customer Support team is the first point of contact between your customers and your brand and is responsible for representing your brand across all channels. We're here to make sure your customer's experience is a great one!
Salaries
Posted range
$65K/yr – $75K/yr
Taken straight from the job posting.
