Cyber Focus AI

Customer Service - Event Expert

USA (Remote)

Cyber Focus AII's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers. Employer Industry: Ticketing Technology Why Consider This Job Opportunity Salary up to $23.50/hr Flexible work environment, allowing for remote work or in-office days Generous PTO and up to 16 weeks of fully-paid family leave $120 per month to spend on tickets to live events Comprehensive health, vision, dental, and life insurance coverage Opportunities for professional growth and development within the company What To Expect (Job Responsibilities) Provide specialized support for customers via email, chat, and phone, particularly for Enterprise clients Utilize metrics and consumer insights to enhance the customer experience and evaluate performance Collaborate with various tools such as Talkdesk, Zendesk, Slack, and more in daily operations Participate in weekly strategy meetings and contribute to improving customer support services Handle escalated customer contacts and phase in project work as expertise develops What Is Required (Qualifications) Bachelor's degree (or equivalent experience) and prior experience in Customer Service Strong communication skills with the ability to engage with diverse customers Proficiency in using data to inform decisions and arguments Ability to maintain composure in fast-paced environments and under pressure Reliable, high-speed internet connection (at least 35 Mbps) How To Stand Out (Preferred Qualifications) Experience in a tech startup or high-volume company Proficiency in Spanish Passion for live events and understanding of customer perspectives in ticket purchasing #TicketingTechnology #CustomerExperience #RemoteWork #CareerGrowth "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #CyberFocusAI