Customer Marketing Manager

Alabama, USA (Remote)

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your Opportunity for Impact NetDocuments is seeking a creative and results-oriented Customer Marketing Manager to help accelerate growth within our existing customer base, globally. This role will work with the Lead Customer Marketing Growth Manager to execute campaigns, programs, and events that deepen customer relationships and drive upsell and cross-sell opportunities. The ideal candidate thrives on collaboration, understands enterprise B2B buying journeys, and is passionate about leveraging data and customer insights to drive measurable business outcomes. What Your Contributions Will Be Execute integrated campaigns that generate qualified upsell opportunities through multi-channel approaches (email, webinars, digital, and events). Plan and deliver customer-facing events (virtual and in-person) to support expansion goals, including strategy, logistics, promotion, and follow-up. Collaborate with Sales, Customer Success, and Revenue Operations to identify high-potential accounts and coordinate monthly outreach programs. Create and manage ongoing engagement and nurture programs that promote adoption and product expansion. Use Salesforce, Marketo, Crossbeam, and intent data to refine targeting and messaging. Track and report on key performance metrics such as demo requests, pipeline creation, and program ROI. Support advocacy initiatives, including customer stories, testimonials, and reference programs. Ideally You Will Have 4+ years of experience in customer marketing, demand generation, or lifecycle marketing (B2B SaaS preferred). Proven ability to drive pipeline and revenue through targeted marketing campaigns. Experience collaborating cross-functionally with Sales, Customer Success, and Product. Strong campaign strategy, email marketing, segmentation, and analytics skills. Experience with tools such as HubSpot or Marketo, Salesforce, and ON24. Excellent attention to detail, communication, and project management skills. Analytical mindset and data-driven decision-making. Bonus: Experience in the legal tech industry. What You'll Love 90% healthcare premiums covered by company HSA company contribution 401(k) match at 4% with immediate vesting Flexible PTO (typically 3–4 weeks per year) 10 paid holidays Monthly wellness contribution Access to LinkedIn Learning with dedicated time for exploration Compensation Transparency The compensation range for this position is $110,000.00–$120.000.00. This includes base salary and variable components, where applicable. Final offers depend on skills, experience, and other relevant factors. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.