Customer Insights & Loyalty Graduate Programme

London, UK (On-site)

Salary Not AvailableIntern/New GradFull time

Posted 10 days ago

Job Summary

Own and drive Lidl Plus and Customer Insights initiatives by leading trials, refining processes for BAU integration, and translating data-driven results into strategic actions across stores, ranges, and campaigns.

  • Lead trials and translate results into leadership-ready recommendations
  • Advance data-informed decision making across Lidl’s teams
  • Shape customer engagement and product strategy at scale

Job Description

Responsibilities

  • As Part Of The Lidl Plus Team - Work on Trials and Projects to increase customer loyalty
  • As Part Of The Lidl Plus Team - Improve processes to allow successful trials to integrate into the team as BAU
  • As Part Of The Lidl Plus Team - Interpret project results and succinctly present them to senior Leadership
  • As Part Of The Lidl Plus Team - Ensure that promotional budget is optimally invested by running tests and analysing results
  • As Part Of The Lidl Plus Team - Drive customer behaviour
  • As Part Of The Customer Insights Team - Enable decisions impacting every part of Lidl to be made based on data and insight
  • As Part Of The Customer Insights Team - Work with Panel Data, Brand Tracking, Customer Satisfaction and Campaign Performance
  • As Part Of The Customer Insights Team - Ad Hoc Research to find opportunities for growth
  • As Part Of The Customer Insights Team - Study the drivers of Lidl’s performance and benchmark to other retailers
  • As Part Of The Customer Insights Team - Review product ranges to identify strong and weak items for Lidl and competitors

Requirements

  • Achieved or 2:2 or higher in a Bachelor's Degree
  • Are eligible to work in the UK on a full-time basis and able to provide proof when required
  • Able to commute/relocate within a reasonable commute to our Head Office in Tolworth, South West London
  • Be passionate about the food retail industry
  • Strong numeracy and analytical skills and ability to interpret data
  • Be assertive and confident in your communication skills
  • Be self-motivated and able to work independently
  • Confident to make tough decisions and cope with the pressure of demanding targets and tight deadlines
  • Business-minded approach; commercially savvy and resilient
  • Strong Excel and PowerPoint skills

Benefits

  • 30 days holiday (pro rata)
  • 10% in-store discount
  • Pension scheme
  • Free onsite Gym
  • plus an additional 10% non-contractual London Weighting allowance.
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Lidl GB

At Lidl, we’re a pretty close bunch. Sure, we all bring something unique to the table — but when you scratch below the surface, we’ve also got a whole lot in common. We’re plate spinners and problem solvers, working hard to keep homes stocked up across the UK.Just like you.We opened the doors to our first Lidl GB store in 1994. Today, three decades later, we’re proud to have more than 1000 stores and 14 regional distribution centres filled with 34,000 exceptional colleagues across Great Britain - and we're still growing.The secret to our success? Offering the highest quality products at the lowest possible prices. A commitment to the very best service. And a group of incredible colleagues to take us forward and into the future. Our journey is moulded by you — the things that set you apart and the things that make us one amazing team.No matter your role, you’ll find that you can make your mark on our success story. We’re always looking for motivated people who are ready to make our stores, supply chains, and shopping experience the best they can be. Whoever you are, whatever your interests and wherever you come from, there’s never been a better time to join Lidl GB.

Founded in 1994
Surbiton, England, GBR
15K employees

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Customer Insights & Loyalty Graduate Programme

Lidl GB · London, UK · On-site