CRM Product Owner II
Saint Paul, MN (On-site)
Posted 6 months ago
Job Description
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
The Product Owner II is responsible for leading a product or set of product features through road mapping, design, and development phases of product lifecycle. This role manages the product line internally day-to-day, using agile methodologies to define release product needs and features in alignment with product strategy. They work closely with product stakeholders to develop specifications for consumption by development teams and clearly communicate the product vision, roadmap, and customer value.
Essential Functions
- Partner cross-functionally to maintain a roadmap based upon product and release strategy
- Collaborate cross-functionally to prioritize product backlog provide input on timing and readiness for planned production releases Create and facilitate feature requirements, user stories, and user interface design changes; work with technical teams to ensure readiness for development
- Approve sprint deliverables, balance feedback and ensure solutions meet product requirements and enable overall product health
- Coordinate and assist with beta process and resolution of product resolution issues across stakeholders and development team
- Identify and manage risks at the release and iteration level in partnership with team managers
- Assist with quality related tasks and complete quality training as required for products under scope of regulatory quality management
- Ensure that training content is created and delivered for new product functionality; provide customer production issue escalation assistance and oversight to ensure resolution
- Participates in, and may lead, daily stand-ups, refinement, story review, sprint planning, and retrospectives
- Stay current with industry trends, platform roadmaps, technological advancements, and best practices in product ownership and product management
- Comply with Company and department policies and standards; performs other duties as assigned
- Partner with the Product Manager to draft and manage the roadmap based on the business and release
strategies
Additional Responsibilities
- Provide domain expertise to assist with user experience planning
- Participate in (and in some cases lead) customer and vendor meetings
Minimum Requirements
- Bachelor's Degree Information Technology, Business Administration or Business Area of Supply Chain and Logistics or equivalent education and/or experience
- 2 years Experience with packaged CRM applications focusing on pre-sales processes. and
- Experience in one or more of the following: IT process design, product design, product planning, or project planning in a technology organization. and
- Experience with Agile methodologies or Scrum framework
Preferred Requirements
- 3 years Experience implementing packaged SaaS CRM solutions (Salesforce preferred), including requirements, design, configuration/development, and go-live activities
Skills and Abilities
- Strong verbal and written communications; ability to communicate effectively at multiple levels in the organization
- Strong analytical and problem-solving skills; critical thinking and a data-driven approach to decision-making
- Strong organizational, attention to detail, and follow-up skills; ability to effectively prioritize and handle multiple assignments and meet assigned deadlines
- Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment
- Knowledge of Microsoft Azure Dev Ops or similar SDLC management tools
- Knowledge of distribution and service within the animal health and dental industries, including equipment, software, merchandise, and pharmaceuticals, is preferred
- Knowledge of Salesforce pre-sales capabilities and data model (Leads, Opportunities, Accounts/Contacts, Quotes, CPQ) and how they support lead-to-cash business processes.
- Knowledge of overall Salesforce capabilities and ecosystem—core platform features, data model, automation, security, reporting, and AppExchange.
- Working knowledge of large-scale enterprise application ecosystems and integration patterns (e.g., SAP, Informatica, Workday, Microsoft Azure).
Preferred Licenses and Certifications
- Certified Scrum Product Owner (CSPO or similar agile certification) Upon Hire Preferred
- CRM: Salesforce Certified Business Analyst Upon Hire Preferred
Physical and Cognitive Demands
- Communicate/Hearing
- Communicate/Talking
- Learn New Tasks or Concepts
- Make Timely Decisions in the Context of a Workflow
- Complete Tasks Independently
- Maintain Focus
- Remember Processes & Procedures
- Stationary Position (Seated)
- Vision
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$85,500.00 - $113,966.67EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.An Equal Opportunity EmployerAs a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.We are Patterson. We welcome you.Disability AccommodationIf you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.
Salaries
Posted range
$86K/yr – $114K/yr
Taken straight from the job posting.
Links
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