CRM Platform Manager

Location: Remote, United States

Employment Type: Full-Time

Compensation: $60,000 - $75,000 per year

About Gym Profit Solutions

Gym Profit Solutions is a leading CRM and marketing technology provider serving the fitness industry. We help fitness businesses streamline their operations, improve lead management, automate communication, and drive growth through a powerful CRM platform built on GoHighLevel.

Our goal is not simply to provide software. We aim to deliver a reliable, scalable platform backed by exceptional service, strategic guidance, and a client experience that helps our customers get more value from their technology.

Job Summary

Gym Profit Solutions is seeking an experienced CRM Platform Manager to own the day-to-day management, performance, and client experience of our CRM platform.

This is a client-facing management position for someone who combines deep GoHighLevel expertise with strong account management, communication, and operational skills. The CRM Platform Manager will serve as the primary owner of the platform across our client base, ensuring accounts are properly configured, clients are supported, issues are resolved efficiently, platform standards are maintained, and opportunities for improvement are identified and implemented.

This role requires someone who can move comfortably between technical problem-solving, client communication, system administration, process improvement, and strategic platform management. You will be expected to take ownership of outcomes rather than simply complete assigned support tasks.

Key Responsibilities

• Own the day-to-day operation, maintenance, and overall performance of the Gym Profit Solutions CRM platform.
• Serve as a primary client-facing resource for CRM-related questions, challenges, strategy, and platform guidance.
• Manage client relationships related to CRM usage, performance, implementation, and ongoing optimization.
• Troubleshoot and resolve complex issues within GoHighLevel, including workflows, automations, integrations, pipelines, calendars, forms, communication tools, permissions, and account configuration.
• Oversee the setup, configuration, maintenance, and optimization of client CRM accounts.
• Ensure platform functionality, workflows, templates, automations, and other shared assets remain accurate, organized, and operational.
• Identify recurring support issues, platform inefficiencies, and opportunities to improve the client experience.
• Develop and maintain standardized CRM processes, documentation, account structures, and operational best practices.
• Educate and train clients on CRM functionality, workflows, new features, and best practices.
• Conduct client calls and Zoom meetings to troubleshoot issues, provide training, review CRM strategy, and improve platform adoption.
• Manage incoming CRM support requests and ensure issues are handled accurately and within established service expectations.
• Coordinate with internal team members and external technical resources when issues require escalation or additional development.
• Monitor GoHighLevel platform updates and determine how new functionality, changes, or limitations may impact our clients and internal systems.
• Test new features, workflows, integrations, and platform changes before broader implementation.
• Gather and organize client feedback to identify opportunities for product, process, and service improvements.
• Maintain accurate documentation of technical issues, resolutions, platform changes, and client-specific configurations.
• Help develop support resources, SOPs, training materials, and internal documentation.
• Establish and monitor standards for CRM quality, reliability, responsiveness, and client satisfaction.
• Take ownership of CRM-related problems from identification through resolution, including communication with affected clients and internal stakeholders.
• Proactively identify risks or issues before they negatively impact the client experience.

Qualifications

• 2+ years of advanced, hands-on GoHighLevel experience is required.
• 2+ years of account management, client success, or client-facing relationship management experience is required.
• Must currently reside and be authorized to work in the United States.
• Strong working knowledge of GoHighLevel, including workflows, automations, triggers, pipelines, opportunities, calendars, forms, surveys, email, SMS, phone systems, user permissions, integrations, and account configuration.
• Demonstrated ability to troubleshoot complex CRM and automation issues independently.
• Experience managing multiple client accounts in a SaaS, agency, technology, or similar environment.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities, client requests, and technical projects simultaneously.
• Strong attention to detail and a high standard for system accuracy and quality control.
• Ability to communicate technical concepts clearly to clients with varying levels of technical expertise.
• Strong problem-solving skills and the ability to identify root causes rather than relying on temporary fixes.
• Ability to work independently and take ownership of projects and outcomes.
• Comfortable operating in a fast-paced environment where priorities and platform functionality can evolve quickly.
• Strong customer service instincts while also being able to manage expectations, establish boundaries, and guide clients toward best practices.

Preferred Qualifications

• Previous experience managing or administering GoHighLevel at the agency level.
• Experience working with a large number of GoHighLevel subaccounts.
• Experience within a SaaS, digital marketing agency, fitness, franchise, or multi-location business environment.
• Familiarity with APIs, webhooks, third-party integrations, Twilio, Mailgun, Stripe, Meta, or similar platforms.
• Experience developing SOPs, training documentation, or client education materials.
• Previous experience managing or mentoring support, implementation, or CRM team members.

What Success Looks Like

Success in this position means our CRM platform is reliable, organized, scalable, and continuously improving. Clients receive timely and knowledgeable support, issues are resolved with clear ownership, platform standards are maintained across accounts, and clients view Gym Profit Solutions as a trusted partner rather than simply a software provider.

The CRM Platform Manager should become the internal authority on the health of the platform and the person responsible for ensuring that both our clients and our internal team are getting the maximum value from it.

Benefits

• 100% remote work environment
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Full-time employment
• Opportunity to take ownership of a core technology platform serving a growing client base

Expected Earnings: $60,000–$75,000 per year