CRM Operations Specialist II

USA (On-site)

$65K/yr – $97K/yrMid Level4+ years expFull time

Posted 3 days ago

Job Summary

Own and drive the email marketing program end-to-end, from strategy and segmentation to execution, optimization, and reporting.

  • Collaborating with marketing, managing lists and cohorts
  • Advancing personalization and automation
  • Staying current with best practices and privacy

Job Description

Responsibilities

  • Collaborates with key marketing staff to develop and execute short term and long-term email automation, campaigns, and programs.
  • Manages and maintains email lists, segmentation, and cohorts, and identifies opportunities for future campaigns or automation.
  • Stays up-to-date with email marketing best practices and trends. Utilizes and explores competitor research, industry research and relevant reporting.
  • Maintains an understanding of brand, audience, and company objectives.
  • Manages personal timelines for campaigns and program deliverables.
  • Assists and contributes to innovative content planning discussions, as well as execution and analysis of the email program.
  • Supports thoughtful segmentation efforts using RFM/CLV models to create a more personalized consumer experience.
  • Maintains current knowledge of industry best practices, regulation, and privacy issues.
  • Assists with strategy decisions leading to continuous advancement of email features and capabilities including targeting, personalization, and template development in collaboration with multiple stakeholders, ecommerce manager, creative agency, category teams, and more.

Requirements

  • 4+ years of experience in email marketing, preferably in a B2C setting
  • Ability to prioritize and effectively manage multiple priorities, projects, and resources in a fast-paced environment
  • Understanding of how automation works and how to continuously streamline workflow processes within Marketing Operations
  • Bachelor's degree or equivalent experience
  • Knowledge of email marketing best practices, including list management, segmentation, and deliverability
  • Excellent communication, problem solving, and collaboration skills
  • Ability to meet deadlines while managing multiple concurrent programs
  • Salesforce Marketing Cloud, ActionIQ, Braze, or Attentive experience a plus
  • Experience writing custom SQL statements to create new audience segments
  • HTML knowledge and responsive email best practices used for email production

Benefits

  • Bonus incentive
  • Health benefits
  • 401K program
  • Other employee perks
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Shutterfly

Shutterfly is the leading digital retailer and manufacturer of high-quality personalized products and services. Our guiding vision is to make life's experiences unforgettable! We want to help people express themselves through personalized goods and custom-designed products, and enable them to capture moments that reflect their unique identity.Shutterfly also operates Shutterfly Business Solutions, which delivers premium digital printing services to the enterprise market; Spoonflower, a platform to create or shop for unique designs for fabric, wallpaper, and home decor; and Lifetouch, the leader in school photography and operator of portrait studios. Learn more about Life@Shutterfly and our current career opportunities by visiting https://shutterflycareers.ttcportals.com/

Founded in 1999
San Jose, California, USA
8.7K employees

Salaries

Posted range

$65K/yr – $97K/yr

Taken straight from the job posting.

See all Shutterfly salaries

Marketing Team

Median Tenure
4.3 years
Marketing Roles Posted (Last 30 Days)
3

Traffic Signals

Monthly Visitors
116.9K
Traffic Source Mix
Search
33.8%
Direct
58.7%
Referral
4.9%
Social
1.9%
Paid
0.6%

Headcount Trend

Current headcount: ~8.7K

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CRM Operations Specialist II

Shutterfly · USA · On-site